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Matrix42 Self-Service Help Center

Configuring Matrix42 Call Tracker

After successful installation, start Matrix42 Call Tracker and click Settings.
Configure the following settings:

  • Device to ingoing calls/Device for outgoing calls: Telephone that is connected over the TAPI interface.
  • Workspace Management Server Name: URL by which Matrix42 Service Desk can be reached.
  • Launch at Windows startup: Select this option to start Matrix42 Call Tracker automatically, together with Windows.
  • Logs: Folder where the log file will be stored.

When you are ready with the settings, click Save and Close. Matrix42 Call Tracker is now ready for use.

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