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Matrix42 Self-Service Help Center

Matrix42 Approvals App Features

Overview

Matrix42 Approvals app has a set of cross-platform features that are common for all mobile devices both on iOS and Android. The only difference is the Predefined Server URL that is pre-filled in the managed devices and not available for the manually installed Matrix42 Approvals app.

Approvals App Features 

Predefined Server URL

Approvals app on the managed mobile devices have pre-filled Server URL of the Service Store:

server url.png

When the application is opened for the first time, the user does not need to enter the Server URL manually on the Setup page.  

Find out how to configure the predefined Server URL here.

Tap Login and proceed with Sign In page. Submit valid User Name and Password:

login.png

Push Notifications

Users receive Push Notifications for new Order Approval requests as follows:

push notification.png

Approvals app does not have push notification settings. If you are not receiving push notifications review the system settings of your mobile device

Approve Order

There are three ways to Approve order request:

  1. Tap Approve in Push Notification:
    approve_push_notification.png
     
  2. In Pending Approvals tab, swipe right the necessary order and tap the suggested icon: 
    approve_swipe.png
     
  3. In Pending Approvals tab, tap the necessary order for details and tap Approve at the bottom of the screen:

    approve_approve.png

In all cases, you will be asked for approval reason. Enter and submit the reason. The pending order will be processed according to your decision and moved to the History tab.

Approve action approves the entire order and all bookings included in the order. Partial approval is not available.

Decline Order

Similarly to the Approval process, there are three ways to Decline the order request:

  1. Tap Decline in Push Notification;
  2. In Pending Approvals tab, swipe left the necessary order and tap the suggested icon: 
    decline_swipe.png
     
  3. In Pending Approvals tab, tap the necessary order for details and tap Decline at the bottom of the screen.

In all cases, you will be asked for decline reason. Enter and submit the reason. The pending order will be processed according to your decision and moved to the History tab.

Decline action declines the entire order and all bookings included in the order. The partial decline for specific bookings is not available.

Show Order Details

Pending Orders

Tap the necessary order from the Pending tab to see the details:

order_details.jpg

Order History

Orders in the History tab includes the current service status and the following details:

history.png

Show Order Custom Form

If present, tap the icon next to the order number to see the custom form details:

custom_form.png

Open Attachments in Custom Form

Open the order details page, tap the service form icon, if available, and tap the necessary attachment. The application will suggest you download the file to your mobile device.

Advanced Search

Use the lookup field to search for necessary information in Pending orders and History tab:

search.png

Open App by Link

Use the corresponding for the mobile platform link schema to allow opening Approvals app by link received on your mobile device from other sources, like email, or sent directly. 

For more details see the Link Schema Setup page.

User Profile

Click on the user photo to preview the following profile information:

  • Profile photo
  • E-mail
  • Server URL
  • Service version
  • App version

approvals_profile1.png

Dark Theme

Matrix42 Approvals app supports the dark theme in the devices that have corresponding settings:

dark_ios.png

  • iOS: use the system settings to turn on Dark Mode. Matrix42 Approvals app adjusts automatically.
  • Android: use the system setting (Settings → Display → Theme) to enable Dark theme. Matrix42 Approvals app adjusts automatically.

Dark theme is available in Android 10 (API level 29) and higher.

Apple Watch and Samsung Gear Support

Approvals can be managed not only from mobile phones and tablets but from the wearables like smartwatches as well.

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