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Matrix42 Self-Service Help Center

Devices Guide Part II: Managed

Overview

Managed Devices provides a summary of al currently enrolled and managed devices and also gives ability to perform device actions.

  • Navigate to Devices
  • Managed Device will be opened by default
  • The following options are possible on Managed Device Overview
    • Display Device Information
    • Add or remove colums
    • Perform Actions (Assign Tags, Lock, Block, Factory Wipe, Delete Business Data)
    • Open Device Overview
    • Select and Unselect devices and perform multiple actions (Lock, Block, Factory Wipe, Delete Business Data)
    • Search and Find Devices 

Admin_Guide_SB_013.png

Columns

Detail Description
Device ID Displays the unique Device ID from Silverback Database
Username The username associated with the provisioned device
Platform Denotes the platform type the device has been built for.
Label A Custom Label for the device.
Model The model associated with the device hardware.
OS The Operating System running on the device.
OS Version The OS version running on the device
Security Patch Level Displays the Security Patch Level for Android Devices
OS Update Displays available OS Updates for supervised iOS Devices
Storage The amount of unused storage on the device
Battery Indicates the device’s battery level
Last Updated The time the device last contacted the server
Owner Users nominate during enrollment whether the device is corporate or personal.
First Name Display the users First Name as retrieved from LDAP.
Surname Display the users Surname as retrieved from LDAP.
Supervised Display “Yes/No” depending on whether the device is Supervised or not.
Samsung Knox This indicates whether the device is Samsung KNOX Capable.
Visibility Flag  
IMEI  
Actions  The actions that can be performed on the device (see below)

 

Actions

Action Icon Description
Tags Admin_Guide_SB_014.png Edits the current set of Tags associated with the device.
Lock Admin_Guide_SB_015.png Activates the Screen Lock on the device.
Block Admin_Guide_SB_016.png Moves the Selected Device to the Blocked Container and removes any Corporate Data or Apps associated with Silverback from the device.
Factory Wipe Admin_Guide_SB_017.png Hard resets the device and is restored to default factory settings, clearing all data and configurations from the device.
Delete Business Data Admin_Guide_SB_018.png Deletes the Selected Device from Silverback – Removing any Corporate Data or Apps associated with Silverback from the device.

 

Multiple Actions

Multiple Actions menu will be activated when selection at minimum two devices. 

Action Description
Lock Activates the Screen Lock on the device.
Block Moves the Selected Device to the Blocked Container and removes any Corporate Data or Apps associated with Silverback from the device.
Factory Wipe Hard resets the device and is restored to default factory settings, clearing all data and configurations from the device.
Delete Business Data Deletes the Selected Device from Silverback – Removing any Corporate Data or Apps associated with Silverback from the device.

Specials 

Serial Number

If the device being deleted, also has it’s serial or IMEI number listed in Hardware Authentication, the Silverback administrator will be prompted to optionally remove this as well. If you don’t want to delete the serial or IMEI number from Hardware Authentication, you can dismiss this prompt.

Device Lock for iOS

When this lock is sent to the device, the information is shown on the lock screen. For iPhone devices, the person with access to the phone has the option to dial the number on the screen. Note that if the device does not have a passcode configured, this information will not show on the device. With entering the passcode, the device can be unlocked. 

Device Lock for MacOS 

OS X Devices require a pin code to be sent with the lock. When you click lock you need to enter this code. This code needs to be entered on the device to unlock it.

Device Lock for Windows Phone 

Windows Phone devices require a passcode to lock. When you perform a lock you will be prompted

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