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Installation Guide III: Basic Setup

Silverback Basic Setup

Enter License

After logging in you will be prompted to enter the Silverback license to activate the system.

  • Click Import Key
  • Paste your key into the text box
  • Click Save
  • You should now be successfully logged in into Silverback Management Console

Change the default admin preferences

  • Click on the settings icon on the upper right
  • Enter an Email address (e.g. admin@imagoverum.com)
  • Enter the current password in the Old Password field (S1lverb@ck)
  • Enter your new password in the New Password field
  • Confirm your New Password
  • Enable Receive Email Alerts (optional)
  • Change Date Format (optional)
  • Change Time Zone (optional)
  • Change Language (not recommended)
  • Click Save 
  • Click OK

It’s very important this new password is remembered, unless you haven't add more admin accounts

Create Settings Admin Account

  • Navigate to Admin
  • Navigate to User Management
  • Click New System User
  • Populate the Username, Email, Password and Confirm Password fields
  • Change Date Format (optional)
  • Change Time Zone (optional)
  • Select Settings Administrator for the Role field
  • Change Language (optional)
  • Click Save

Configure the System Settings

  • Log out from Management Console (upper right)
  • Login as Settings Administrator

General

In the General Tab of the settings page, the following settings should be configured:

Do not Save and be sure to use your URL

App Portal and SMS

Do not Save!

Setting Name Description
App Portal URL This should be edited to match the Silverback Server address. It’s important to retain the trailing extension, e.g. /apps
SMS Provider For Australian customers, this should be RedCoal, for the rest of the world, select MessageBird

Certificates

  • Navigate to Certificates
  • Change the Certificate Thumbprint to your Silverback Root CA Thumbprint

Thumbprint Spaces will be removed automatically

  • Change Country Code 
  • Change Organisation Name
  • Change the Location Name
Setting Name Description
Certificate Thumbprint This should match the thumbprint that you configured in Step 1 of Installation and Configuration. This certificate is used to create the client certificates for Silverback clients to use for enrolment and other services.
Country, Organisation and Location These are used in the certificates that are generated for devices as information only to identify the issuer of the certificates
Expiry Length The certificates issued to clients will expire after this time period. Ideally this should be as long as possible to prevent the need for certificates to be renewed.
Email Domain  This should match the domain your company uses for primary email addresses.

Do not Save! 

MDM Payload

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Setting Name Description
Checkin and MDM URL These should be edited to match the Silverback Server address. It’s important to retain the trailing extension, e.g. /mdm
Signing Certificate Thumbprint This certificate is used to sign profiles being sent to iOS devices. It’s recommended to use the SSL Certificate for the Silverback website, as this will be trusted by the devices.

Windows 10

SMTP

  • Navigate to SMTP
  • Enter your SMTP Server, e.g smtp.imagoverum.com
  • Enter your SMTP Port, e.g. 25
  • Enable Use SSL (optional)
  • Enter a Username
  • Enter a Password
  • Change Sent From to e.g. info@imagoverum.com
Setting Description
SMTP Server The network address oft he SMTP Server or Relay
SMTP Port The SMTP Port to use
Use SSL Whether or not the system uses SSL with SMTP
Username If the SMTP server requires authentication, specify the username. If no username is provided it is assumed tob e anonymous
Password If the SMTP server requires authentication, specify the password. If no password is provided it is assumed tob e anonymous
Sent From The address that should appear as the “From“ address when the user receives the email

Save Settings

  • Navigate to the bottom and click Save
  • Click OK to confirm
  • Log Out as Settings Administrator

Start Services

  • Open PowerShell with Administrator Priviliges
  • Type: start-service w3svc,silv*,epic*,mat* 
  • Click Enter
  • Wait until services all services have been restarted

Modify SQL Permissions (optional)

For security concerns, the dbcreator role can be replaced by db_owner.  

  • Open SQL Management Studio
  • Navigate to the Security
  • Navigate to Login
  • Right click the user that has been chosen for the database creation
  • Click Properties
  • Navigate to Server Roles
  • Uncheck dbcreator role 
  • Navigate to User Mapping
  • Enable Silverback Database
  • Enable db_owner at Database role membership for: Silverback 
  • Click OK 

For a deployment where SQL is located on the same server as Silverback perform the following additional task: 

  • Assign NT AUTHORITY\SYSTEM the db_owner role  for the created Silverback database 

Next Steps

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