Validate the System After an Update

Overview 

Perform a functional test with the highest care. Please note that all areas should be covered by your tests to ensure that the application is running properly, e.g.:

• Log on to the Enterprise Service Management
• Log on to the Self Service Portal
• Run the connectors
• Run the GDIE imports
• Open the reports (including the License Management reports)

Check All Important Customizings

Pay special attention to the following areas, if these have been customized in your installation and has changes in:

• display strings of product-defined pickup value
•  product-defined tabulators
• product-defined structures
• product-defined actions and action groups
• product-defined display strings of wizards and wizard pages
• product-defined and custom GDIE Import Definitions
• product-defined and custom security roles and groups
• product-defined and custom compliance rules

Back Up the Application

To back up the application, follow these steps:

1. Back up the %programfiles%\Matrix42\Matrix42 Workplace Management directory.

Please pay special attention to the %programfiles%\Matrix42\Matrix42 Workplace Management\Web\web.config file, as you may need to reapply the contained configuration to the application after the update procedure.

2. Take the databases offline and perform full backup of the following databases:

• M42STORE
• M42ARCHIVE
• M42WAREHOUSE
• M42INSTANCESTORE
• M42MONITORING
• Matrix42 Service Store (Analysis Services)

3. Back up all reports that are part of customizing.

For assistance in performing backups, please refer to the respective SQL Server documentation of Microsoft.