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Matrix42 Self-Service Help Center

Version 1.7.0016

Installation and update requirements

  • Digital Workspace Platform Version 12.0.4.xxxx or higher

Feature

  • New message handler: Significant performance improvements in message processing
    (Please inform our support to activate the new message handler after the extension is updated)
  • the update remote assistance agent dialog will now display if the version is alpha/beta or release
  • if an asset has no remote agent installed, an option for a adhoc session will be displayed.
  • An asset that is currently offline will not show the last connected server under "connected server" anymore

Bugfix

  • A "linked asset" in a service request that had been transformed to an incident will now displayed correctly
  • An issue has been resolved for cases where the "Mass update" feature was not working.
  • Additional bugfixes and improvements
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