Skip to main content
Matrix42 Self-Service Help Center

Empirum Agent I: Windows

Distribute Empirum agent

With the power of Matrix42 Unified Endpoint Management, you can benefit from combining the capabilities of a modern enterprise mobility management solution with all the capabilities that the classic lifecycle management provides. With a hybrid management it is very easy to provide a streamlined onboarding process for new employees on macOS or Windows 10 platform devices, where devices will be shipped to employees to utilize an Out-of-the-box enrollment with the Apple Device Enrollment Program or Windows 10 Autopilot to a modern management layer (Silverback) and the fulfillment of classic management scenarios (Empirum), like installations of legacy applications. This ensures an easy starting process for new employees which is very easy to handle, fast and quite unique in the Secure Unified Endpoint Management market. In such scenarios the device is set up and configured with Silverback, which will be leveraged to install the Empirum Agent on top. The following guide describes the steps and configuration to achieve co-managed devices with Matrix42 Secure Unified Endpoint Management. 

Requirements

  • Computers require Windows 10 1803 or later
  • The UEM Agent Platform (x64) must match the used Windows version (x64)
  • The UEM Agent must be able to connect to the Empirum (depot) server. Usually this will be done via https

Empirum Management Console 

  • Open Empirum Management Console 
    • e.g. Matrix42 Management Console (EMC)
    • or Empirum Web Console  (EWC)
  • Login with your Administrative credentials

Create Assignment Groups

  • Right click Assignment Groups
  • Select New Group
  • Enter a name, e.g. Matrix42 Co-Management
  • Enter a description
  • Click Finish 

Assign Agent Template

  • Assign an Agent Template to the previously created Assignment Group
  • Assign additional packages (optional)

Create Filter 

  • Right Click Computers
  • Select Filter 
    • Add a Filter Name
    • Add a description
    • Under assigned select not assigned 
    • Select as Table Computer 
    • Select Parameters Computer Name 
    • Select as Critical LIKE 
    • Select as Value Desktop-X
    • "Computer name like %"
  • Press Ok to Save

You can also use other filters with naming rules for assignment to different groups.

Create Filter Actions 

  • Perform a right click on your previously created filter 
  • Select Filter Actions
  • Click + New
    • Add a Name
    • Add a Description
    • Press Next
    • Select Assign non-assigned computers to an assignment group 
    • Enable Only for new objects
    • Click Next 
    • Select your previously created assignment group 
    • Enable Activate
    • Click Next
    • Click Next
    • Select Recurring and define a daily frequency 
    • Click OK
    • Click Finish 
    • Close with OK 

Download UEM Agent

  • Open Matrix42 Marketplace and perform a login
  • Navigate to Empirum
  • Navigate to Add-Ons 
  • Navigate to UEM Agent Windows
  • Right click the UEM Agent Icon and save it your files (optional)
  • Click Details and Downloads
  • Download the latest UEM Agent
  • Unzip the package
  • Open the unzipped folder and navigate to 
    • Empirum\Configurator\Packages\Matrix42\UEM Agent Windows\MSI\
    • Open the version folder
    • Here you will find the 64-bit and 32-bit *.msi package

Silverback Management Console

Add to App Portal

  • Open Silverback Management Console
  • Login with Administrative credentials
  • Navigate to App Portal
  • Select Windows 10
  • Press New Application
  • Change Scope to Device
  • Enter as Name e.g. Matrix42 UEM Agent 
  • Enter a description
  • Select Choose File 
    • Navigate to your unzipped folder and select your platform version
    • Double click the *.msi package
  • Upload your icon (optional)
  • Press the edit box for Installation Parameters 
  • Enter your adjusted installation parameters
    • e.g. with the sample MSI installation parameters:
/quiet /l*v "c:\Windows\Temp\UEMAgentMSI.log" Server="empirum.imagoverum.com" User="IV\agentuser" Password="C1125447A6305BB8259495B37C348B3464D31A5AB7B888387E8021388FD1B1FF335CB5094D9D9444B3D2CBB27AB6EE9242A56121F8CCC0B2" Protocol="https" Port="443"

The password is encrypted with the Empirum tool Empcrypt

  • Press OK
  • Enable Automatically push to managed devices
  • Press Save
  • Wait until the uploading process is finished 

Create a Tag

  • Navigate to Tags
  • Click New Tag
  • Enter a name, e.g. Matrix42 UEM Agent
  • Under Enabled Features enable Apps
  • Under Device Types enable Windows 10
  • Enable Auto Population
  • Press Save

Of course, you can use a more granular configuration for Auto Population to distribute the tag

Add Matrix42 UEM Agent

  • Navigate to Apps
  • Select Assign More Apps
  • Select Matrix42 UEM Agent
  • Click Add Select Apps
  • Press Save & Close

Windows Device

Perform a device sync

  • On your Windows 10 Device
  • Press Start
  • Open Settings
  • Select Accounts
  • Press Access work or school
  • Open the Silverback Profile
  • Press Info 
  • Scroll Down to Device sync status and perform a sync 

Agent Installation 

  • After the Device sync the device should have the Tag assigned in Silverback Management Console
    • Review the Tag Assignment in Silverback (optional)
  • The agent will now be transferred to the device. It may take some time. Please be patient 
  • Reopen the Silverback Profile to see under Applications the status
    • e.g. EnforcementCompleted
    • e.g. DownloadInProgress 
  • Check hidden folder on device for C:\EmpirumAgent 
  • After a couple of time the Empirum Agent icon should appear on the bottom right

If Windows UAC is switched on, the UEM Agent will  started automatically after a restart.

Next Steps 

 

  • Was this article helpful?