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Matrix42 Self-Service Help Center

Service Bus VI: Message Validation


When your Service Bus is setup and connected to your UEM Console, every new enrolled and already existing device will update the corresponding device information in the UEM Console when the Command DeviceInformation is being Acknowledged. Due to the fact that you have for the current implementation already multiple Subscriptions or Queues, where only one is connected to the UEM console, the Subscription matrix42.uem.subscription or the Queue uem.console should be always empty or the amount of messages will be reduced after every refresh. This is because the UEM Console receives and process this messages and will clear the Subscription or Queue step by step. The other subscriptions or queues does not have any receiver currently, so you can use these ones to check outgoing messages from Silverback to the UEM Console. 



  • Open your RabbitMQ Management Console
    • e.g. localhost:15672
  • Login with your credentials 
    • e.g. guest/guest 
  • Navigate to Queues
  • You should see now three different Queues
    • matrix42.empirum.subscription
    • matrix42.silverback.subscription
    • matrix42.uux.subscription
  • Click On Silverback
  • In the next screen expand Get messages
  • Enter as Message Count e.g. 100
  • Press Get Message(s)

Azure Service Bus

Service Bus Explorer

Download and Installation


  • Open Service Bus Explorer
  • Click File
  • Select Connect 
  • Under Service Bus Namespaces select Enter a connection String 
  • In the connection string enter the namespace connection string 
    • In Azure, navigate to your Resource Group
    • Select your Service Bus Namespace
    • Navigate to Shared access policies
    • Press RootManageSharedAccessKey
    • Copy the Primary Connection String to your clipboard
  • Navigate back to Service Bus Explorer
    • Paste the Primary Connection String to the connection string section
    • Click OK

Read Messages

  • Expand Topics
  • Expand your synchronized Topic
  • Expand Subscriptions
  • You should see now 3 subscriptions
    • matrix42.empirum.subscription
    • matrix42.silverback.subscription
    • matrix42.uux.subscription
  • Verify if some subscriptions has a value greater then 0 in the brackets
  • Select the subscriptions with a greater value then 0 
  • Click Messages
  • Enter as Message Count e.g. 100
  • Click OK
  • Read any of the messages 
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