Devices Guide Part II: Managed
Overview
Managed Devices provides a summary of al currently enrolled and managed devices and also gives ability to perform device actions.
- Navigate to Devices
- Managed Device will be opened by default
- The following options are possible on Managed Device Overview
- Display Device Information
- Add or remove colums
- Perform Actions (Assign Tags, Lock, Block, Factory Wipe, Delete Business Data)
- Open Device Overview
- Select and Unselect devices and perform multiple actions (Lock, Block, Factory Wipe, Delete Business Data)
- Search and Find Devices
Columns
| Detail | Description |
|---|---|
| Device ID | Displays the unique Device ID from Silverback Database |
| Username | The username associated with the provisioned device |
| Platform | Denotes the platform type the device has been built for. |
| Label | A Custom Label for the device. |
| Device Name | Displays the custom device name or bluetooth device name |
| Model | The model associated with the device hardware. |
| OS | The Operating System running on the device. |
| OS Version | The OS version running on the device |
| Security Patch Level | Displays the Security Patch Level for Android Devices |
| OS Update | Displays available OS Updates for supervised iOS Devices |
| Serial Number | Displays the device Serial Number |
| Storage | The amount of unused storage on the device |
| Battery | Indicates the device’s battery level |
| Last Updated | The time the device last contacted the server |
| Owner | Users nominate during enrollment whether the device is corporate or personal. |
| Device Owner | Indicates the Device Owner status on Android Enterprise devices. |
| First Name | Display the users First Name as retrieved from LDAP. |
| Surname | Display the users Surname as retrieved from LDAP. |
| Supervised | Display “Yes/No” depending on whether the device is Supervised or not. |
| Samsung Knox | This indicates whether the device is Samsung KNOX Capable. |
| Azure AD | Indicates if the Windows 10 Device is joined to Azure Active Directory |
| Visibility Flag | Displays visibility flags for devices |
| IMEI | Displays the device IMEI Number |
| Actions | The actions that can be performed on the device (see below) |
Actions
| Action | Icon | Description |
|---|---|---|
| Tags |  |
Edits the current set of Tags associated with the device. |
| Lock |  |
Activates the Screen Lock on the device. |
| Block |  |
Moves the Selected Device to the Blocked Container and removes any Corporate Data or Apps associated with Silverback from the device. |
| Factory Wipe |  |
Hard resets the device and is restored to default factory settings, clearing all data and configurations from the device. |
| Delete Business Data |  |
Deletes the Selected Device from Silverback – Removing any Corporate Data or Apps associated with Silverback from the device. |
Multiple Actions
Multiple Actions menu will be activated when selection at minimum two devices.
| Action | Description |
|---|---|
| Lock | Activates the Screen Lock on the device. |
| Block | Moves the Selected Device to the Blocked Container and removes any Corporate Data or Apps associated with Silverback from the device. |
| Factory Wipe | Hard resets the device and is restored to default factory settings, clearing all data and configurations from the device. |
| Delete Business Data | Deletes the Selected Device from Silverback – Removing any Corporate Data or Apps associated with Silverback from the device. |
| Install Updates | Sends a Download and Install Request to supervised iOS devices with an available OS Update |
Specials
Serial Number
If the device being deleted, also has it’s serial or IMEI number listed in Hardware Authentication, the Silverback administrator will be prompted to optionally remove this as well. If you don’t want to delete the serial or IMEI number from Hardware Authentication, you can dismiss this prompt.
Device Lock for iOS
When this lock is sent to the device, the information is shown on the lock screen. For iPhone devices, the person with access to the phone has the option to dial the number on the screen. Note that if the device does not have a passcode configured, this information will not show on the device. With entering the passcode, the device can be unlocked.
Device Lock for MacOS
OS X Devices require a pin code to be sent with the lock. When you click lock you need to enter this code. This code needs to be entered on the device to unlock it.
Device Lock for Windows Phone
Windows Phone devices require a passcode to lock. When you perform a lock you will be prompted