Processed Data
Data extracted from tickets and processed by AI Model.
AI Assist for Service Desk uses data extracted from tickets and feeds it into its AI Model to enable all its features. Below you can find a list of each AI capability and the data it processes
Classification
- Ticket data
- Summary
- Description
User Mood
- Ticket data
- Summary
- Description
- Journal Entry created by user or attached users
Summary
- Ticket data
- Summary
- Description
- Journal Entry
Resolution Helper
- Ticket data
- Summary
- Description
You can also view the Use Cases for all the AI Assist toolbar functionalities here.