AI Search

To enhance the Digital Employee Experience (DEX), it is essential for modern service organizations to provide users with self-help capabilities. A key area of improvement is the implementation of an advanced search experience. The AI-powered search functionality leverages semantic understanding of user queries, going beyond basic keyword matching. This allows users to interact naturally without needing to correct spelling errors or switch to a supported language. As a result, the system presents users with ranked, relevant responses. Additionally, the platform enables users to take immediate actions, such as requesting services or creating tickets.