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Matrix42 Self-Service Help Center

Users Guide Part I: Create Local User

Create Local User

Creating a Local User in Silverback requires that the user have all the necessary attributes that are collected from a device at the time of enrollment, such as the users First & Last Name, through to the Username that should be presented for a VPN or Wireless Access Point.

If Silverback is configured for both Local Users and an LDAP Source, the Local User will take precedence over the LDAP Users. This means that if you have an LDAP user ‘user01@company.com’ and you create a Local User also called ‘user01@company.com’ Silverback will use the Local Users details and not the LDAP Users details. Any devices enrolled with the LDAP user credentials will be transferred to the local user. If you delete the local user, any devices with that username will be deleted from the console.

  • Login to Silverback admin console as an Administrator
  • Choose ‘Users’ tab
  • Click New Device User.
  • Fill the Basic form:
    • Username
    • First Name
    • Last Name
    • Email Address
    • Password
    • Repeat Password

The basic settings cover the user’s main settings.

  • When entering the Username, the advanced user fields below will get pre-filled out automatically.
  • You can individually change the advanced user fields if required.
  • The advanced user fields can be used later on as lookup fields to automatically deploy user specific information into an MDM profile, e.g. when creating an email profile.
  • When completed click on Save.
Attribute Example Description
Basic
Username Maria.Miller The Username for the user, to be entered into the Self-Service Portal to create an enrollment.
First Name Maria The Local User’s First Name
Last Name Miller The Local User’s Last Name
Email Address Maria.Miller@imagoverum.com The Local User’s Email Address
Password Pa$$w0rd The Password for the Local User
Confirm Password Pa$$w0rd The Password Repeated for Confirmation
Advanced
Certificate Username Maria.Miller The Username Silverback will use for any Certificate Fields
Email Username Maria.Miller The Username to be used in conjunction with Email Settings
VPN Username Maria.Miller The Username to be used in conjunction with VPN Settings
WIFI Username Maria.Miller The Username to be used in conjunction with WiFi Settings
SMIME Username Maria.Miller The Username Silverback will use for any S/MIME Username Fields.
Global HTTP Proxy Username Maria.Miller The Username to be used in conjunction with a Global HTTP Proxy
Custom Variable 1 Maria.Miller A Custom Variable that can be populated with Custom Information
Custom Variable 2 Maria.Miller A Custom Variable that can be populated with Custom Information
Custom Variable 3 Maria.Miller A Custom Variable that can be populated with Custom Information
Note Fields Custom Variable 1: Used for ... A Note Field for each Custom Variable field so Administrators can leave Notes as to what each custom variable is being used for.
Account Locked Out Not enabled Checkbox to show if the user is locked out or not.
Email User Details Enabled Email the User’s Details to them upon Local Account Creation – the Email Address field will be used for delivery of this email.

 

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