Profiles

Last updated
Save as PDF

For the remote control of computers it is necessary to create a profile.
Various properties can be defined here, e.g. whether a prompt for consent should appear at the user or not.

To define profiles, select in the app chooser "Administration" --> "Remote Assistance" --> "Profiles".
Click on "Add Remote Assistance Profile".
Under "General" the following properties can be defined.

General

Section	Property	Description
	Name	Name of the profile.
	Status	Status of the profile (Active/Inactive).
	Description	Description of the profile.
Assigned Assets	Available to any Asset	If the option is enabled, then this profile is valid for all assets. If the option is disabled, then individual assets can be assigned to the profile.
	Assets	Dedicated assets can be defined here.
	Available to	Dynamic conditions can be defined using ASQL syntax based on SPSComputerClassBase to select the assigned assets.
*General*	Time tracking for Remote Assistance sessions from Service Desk	Create time-tracking entries in Service Desk for Remote Assistance sessions.
	Session end message	Ask the user to enter a message at the end of the session. This message will be appended to the journal.
	Allow file transfer as logged on user	Transfer files and folders between the remote and local computer. File transfer is performed in the context of the logged-on user. If the access dialog is configured, the user will be notified and has to grant access.
	Allow terminal access as logged on user	Access the Command Prompt and PowerShell of the remote computer in the context of the logged-on user. If the access dialog is configured, the user will be notified and has to grant access.
	Allow file transfer with credentials	Transfer files and folders between the remote and local computer. You have to log in with your credentials before starting the file transfer. The remote logged-on user will be notified about your access.
	Allow terminal access with credentials	Access the Command Prompt and PowerShell of the remote computer. You have to log in with your credentials before starting the session. The remote logged-on user will only be notified.
	Allow reboot of computer	Activates the reboot button. A timeout (default 30 seconds) before reboot and an optional message can be specified.
*Access Dialog*	Access Dialog Enabled	Activates the access dialog on the client computer (On/Off).
	User Name Override	Overwrites the name of the controller with the specified name. E.g. instead of "Vincent Valentine" the name "Support Department" is shown.
	Access Dialog Countdown	Countdown to confirm the access dialog by the user.
	Access Dialog Stop Key	Hot key for the user to stop the remote session immediately. (allowed values F1 - F12)
	Access Dialog Default Action	Action after the countdown of the access dialog has expired. (Connect = After the countdown has elapsed, access is granted). (Disconnect = After the countdown has elapsed, access is rejected).
*Desktop Session*	Desktop allowed	If the option is enabled, then the access to the desktop of the remote computer is allowed. If the option is disabled, then the access to the desktop of the remote computer is not allowed
	Hide Wallpaper	If the option is enabled, a black screen will be enabled during a session.
	End Of Session Action	Action after the remote session has ended. (None = no action after the remote session ends) (Lock = The remote computer will be locked)
	Default Zoom Mode	Sets the default zoom mode. (Zoom to fit / Automatic Scrolling / Manual Scrolling)
*Clipboard*	Clipboard enabled	If the option is enabled, then the clipboard is available. If the option is disabled, then the clipboard is not available.
	Clipboard Sync active at session start	The clipboard is synced at session startup.
Remote Access Indication	Frame enabled	Frame around the screen on the client side to indicate the user that a remote session is in progress.
	Frame Color	Frame color.
	Frame Width Pixels	Frame width in pixels.

Click on "Save" to save the profile.
Click on "Done" to leave the profile configuration.

Audience

Under "Audience" further restrictions can be defined for the profile.

Click on the option "Unrestricted" to define additional profile restrictions.
Only users from selected items will be able to select the profile during establishing a remote assistance session.
Restrictions can be added for "User", "Roles", "Organizational Units", "Locations" and "Cost Centers".
Select the corresponding restriction type and then click on the "+" sign to select the respective entries.
Click on "Save" to save the profile.
Click on "Done" to leave the profile configuration.