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Matrix42 Self-Service Help Center

Endpoint Devices I: Add a Computer or Mobile Device

Add Computer

Allows to create a new computer object. The computer will also be created in Empirum.

General Information

Field Mandatory Description
Name Yes Computer Name. 5 characters or less. The field should contain only letters(a-z, A-Z), numbers(0-9), hyphens(-), underscore symbol(_), and should not consist of numbers only
Domain Yes Select one of the existing domains configured in the master data.
Primary MAC Address Yes Last 12 characters of the MAC address
DNS Name No Name of the FQDN without the computer name


Field Mandatory Description
Organizational Unit No Select the Organizational Unit
Cost Center No Select the Cost Center
Location No Select the Location
Principal User No Select the Principal User
Proprietary No Select from the drop down the proprietary

Add Mobile Device

Enrollment Invitations  

Administrators can initiate an Enrollment, based on platform available Directory Information

Initiate Enrollment 

  1. Navigate to Endpoint Devices and  click +Add Mobile Device
  2. Select at least one of the available users and select if the device is a personal or a corporate owned device
  3. Finish the Enrollment Invitation with Send Invitation

Please make sure that the selected users are authorized to connect their devices. The selected users must either be part of the stored LDAP filter in the Silverback Web settings or alternatively exist as a local user in the system. The user(s) will receive an e-mail notification with the access data upon successful validation.

  1. Proceed with User Driven or Administrator Driven Enrollment 

User Driven Enrollment  

  1. All invited Users will receive a new Email with Enrollment Information based on the Admin Provisioned a Device Notification for User Email Template
  2. Users can now scan the QR-Code or follow the instructions given in the Email

Administrator Driven Enrollment  

Option 1: You are a Silverback Administrator 

  1. Silverback Administrators will receive by default a new Email with Enrollment Information based on the Admin Provisioned a Device Notification Email Template
  2. Administrator can now scan the QR-Code or follow the instructions given in the Email

Ensure to have the Receive Email Alerts checkbox enabled in the Silverback Management Console

Option 2: Your are not a Silverback Administrator

  1. Switch to the Administration Application and navigate to Integration > Enterprise Service Bus > Remote Actions
  2. Search for Name Add Mobile Device and open the action preview
  3. Search for the following entry: Pending Enrollment created for Email with Otp p6tw
  4. To add a device on behalf to a user, open on the device the following adjusted URL:
  5. Enter the username and the OTP to download the profile. Follow the given device instructions. 
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