Technical Prerequisites
Matrix42 Knowledge Discovery for End Users enhances our existing Enterprise Service Management solution. To use this feature, the following technical requirements must be met:
- Your Matrix42 Enterprise Service Management deployment version needs to be 25.4 or higher
- The New Look must be enabled
- Installed and configured Conversational AI portal. For more details, see Efecte Chat for Service Management guide.
- Installed and configured Agent Console portal. See also, M42 Intelligence: AI Knowledge Discovery