Skip to main content
Matrix42 Self-Service Help Center

WAI-ARIA Support


WAI-ARIA stands for Accessible Rich Internet Applications and defines a way to make Web application more accessible to people with disabilities. 

Tested on Chrome with JAWS Screen-Reader version 2020.

As a rule, JAWS works in Virtual PC Cursor mode by default. Press Esc key to enter this mode.

Application consists of 3 areas referred to in the Matrix42 platform as regions:

  1. Header or Banner
  2. Navigation
  3. Main

It is possible to switch between these regions by pressing R key.


On page loading, JAWS starts reading everything. To stop it press Ctrl key.

 Within the same region, Tab key allows you to jump forwards, Shift+Tab backward.

Common use cases

Switch to another Application

  • press R key until JAWS reads Wrapping to top Logo, Banner so that we are in the Header region now
  • press Tab key until JAWS reads Switch to another application button
  • press Enter or Space key to open the applications menu
  • press Tab key, Shift+Tab or Up or Down Arrow until JAWS reads the title of the needed application, for example, Service Desk
  • press Enter or Space key to select it

Browse through Navigation

  • press Ctrl key to stop reading everything
  • press R key until JAWS reads Navigation
  • press Tab key, Shift+Tab or Up or Down Arrow until JAWS reads the needed navigation item, for example, Incidents link
  • press Enter or Space key to select it

 Explore Search Page Grid

  • press T key to jump to the Grid
  • press Ctrl+Alt+Left or Right Arrow to browse through Grid headers until JAWS reads the title of the needed column, for example, Summary column 2
  • press Ctrl+Alt+Up or Down Arrow to read cells under the header of this Column until JAWS reads the needed cell value
  • press Enter key to open Preview Dialog of a corresponding grid row

 Explore Preview Dialog

Once Preview Dialog is opened JAWS reads Modal Dialog and starts reading whole Preview Dialog content. Content of Preview Dialog consist of title, close button, actions toolbar and informative sections. Usually those sections contain sub-headers and related details.

  • press Ctrl key to stop reading everything
  • press Ctrl+ Up or Down Arrow to browse next piece of information one by one until JAWS reads the needed object details, for example, Description
  • press Alt+Q to close Preview Dialog. Also, it is possible to close Preview Dialog by pressing Tab key until JAWS reads Close Button and then press Enter key.

Once Preview Dialog is closed JAWS reads Modal Dialog has been closed and moves focus back to the grid with list of all objects.


  • Was this article helpful?