Agents
For the remote control of computers it is necessary to create a remote agent setup.
To define profiles, select in the app chooser "Administration" --> "Remote Assistance" --> "Agents".
Download Agent Setup
- Click on "Download Agent Setup".
- Under "Select version" use the dropdown to select the appropriate version.
- Under "Platform" use the dropdown to select the appropriate platform.
- Under "Select type" use the dropdown to select the appropriate package type (Exe or Msi).
- Click on "Download" to download the remote agent setup. The download will take a while.
The file will be saved locally in the default download folder of your browser. - After a successful download, the Agent Setup can be installed on the respective clients.
- You can choose to install Agent Setup manually or via a software distribution of your choice.
For installation via Matrix42 Empirum, a corresponding package is available in the Matrix42 Package Cloud.
https://marketplace.matrix42.com/packagecloud/?swpquery=Matrix42+Remote+Assistance+Agent
Update Agents
- Click on "Update Agents".
- Under "Select version" use the dropdown to select the appropriate version.
- Select the start time of the update process.
- Click on "Update Remote Assistance Agent" to start the update process für all clients with a lower installed version.
The update process is executed in the background. It takes a while until the update is executed on all clients. - Please check under "Administration" --> "Remote Assistance" --> "Agents" the pie chart "Agents by version".