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Supplementary data protection information on the transmission of so-called telemetry data
Security Advisory
Vulnerability List
CVE-2021-44228: Apache Log4j Remote Code Execution Vulnerability - Log4Shell
CVE-2022-22965: Spring Framework RCE via Data Binding on JDK 9 - Spring4Shell
CVE-2022-3602: OpenSSL X.509 Email Address 4-byte Buffer Overflow
CVE-2022-3786: OpenSSL X.509 Email Address Variable Length Buffer Overflow
CVE-2022-42889: Apache Commons Text RCE when applied to untrusted input - Text4Shell
Secure Unified Endpoint Management
Unified User Experience
Release Notes
Version 24.0
Secure Unified Endpoint Management 24.0
Version 23.0
Secure Unified Endpoint Management 23.0.3
Secure Unified Endpoint Management 23.0.2
Secure Unified Endpoint Management 23.0.1
Secure Unified Endpoint Management 23.0
Version 22.0
Secure Unified Endpoint Management 22.0.1
Secure Unified Endpoint Management 22.0
Version 21.0
Secure Unified Endpoint Management 21.0.3
Secure Unified Endpoint Management 21.0.2
Secure Unified Endpoint Management 21.0.1
Secure Unified Endpoint Management 21.0
Version 20.0
Secure Unified Endpoint Management 2012
Secure Unified Endpoint Management 2010
Secure Unified Endpoint Management 2009
Secure Unified Endpoint Management 2007
Version 19.0
Unified Endpoint Management 1912.0
Unified Endpoint Management 1909.0
Unified Endpoint Management 1908.0
Unified Endpoint Management 1907.0
Unified Endpoint Management 1906.0
Installation and Configuration
Unified User Experience
Installation Guide I: License Requirements
Installation Guide II: System Requirements
Installation Guide III: Installation
Installation Guide IV: Features and Communication
Enterprise Service Bus
Service Bus I: RabbitMQ
Service Bus II: Azure Service Bus
Service Bus III: Install and Configure Empirum Service
Service Bus IV: Configure Silverback
Service Bus V: Configure EgoSecure Service Bus Adapter
Service Bus VI: Configure the Digital Workspace Platform
Service Bus VII: Message Validation
Data Provider and Connectors
Connector I: Empirum Connector
Data Provider III: Silverback
Data Provider IV: Intune API Permissions
Extensions
Extension I: File Upload Service
Extension II: Windows Autopilot
Extension III: Enterprise Service Bus
Update Guide
Unified User Experience
Enterprise Service Bus
Core Products
Getting Started Guide
Navigation and Dashboards
Navigation and Dashboards I: Navigation Items
Navigation and Dashboards II: Dashboards
Navigation and Dashboards III: Object Previews
Management Roles
Add or Enroll devices
Add Computer
Enroll mobile devices
Execute Device Actions
Agent Installation
UEM Agent
UEM Agent I: Configure HTTPS communication
UEM Agent II: Prepare Automatic Assignments
UEM Agent III: Integrate and Distribute
Agent Distribution I: Windows 10/11 Devices
Agent Distribution II: macOS Devices
UEM Agent IV: Distribution Dashboard
EgoSecure Agent
EDP Agent I: Install the EgoSecure Agent
EDP Agent II: Uninstall the EgoSecure Agent
EDP Agent III: Update the EgoSecure Agent
Software Deployment
Software Distribution
Software Distribution I: Dashboards
Software Distribution II: Distribute Software Packages
Software Distribution III: Distribute Enterprise Applications
Software Distribution IV: Distribute via PackageCloud
Software Distribution V: App Protection
Package Configuration
Create Assignments
Deployment Status
Endpoint Management
Operating Systems
Endpoint Devices
Endpoint Devices I: Overview and Navigation
Endpoint Configuration
Endpoint Configuration I: Tags
Endpoint Protection
Endpoint Protection I: Dashboards
Endpoint Protection II: Security State
Endpoint Protection III:Patch Management
Endpoint Protection IV: Threat Detection
EgoSecure Data Protection
Insight Analysis
Administration
Settings
KnowledgeBase
Automation Workflow Activities Example
Automation Workflow Activities Overview
Classic to Co-Management Migration for Windows 10/11 Devices
Create a Service Connection for Matrix42 PackageCloud
Deploy Office365 for macOS
UEM Agent uninstallation on macOS devices
Empirum Service Bus Publishing Options
Matching Rules for Service Bus Integration
Microsoft Intune Integration
RabbitMQ Server Manual Installation
RabbitMQ Troubleshooting
RabbitMQ Securing with TLS/SSL
Windows Autopilot Integration
Unified Endpoint Management
Client Management (Empirum)
Release Notes
Version 24.0
Empirum 24.0.x - Step by Step Update Guide
Empirum 24.0 - Release Notes
Version 23.0
Empirum 23.0 Update 3 - Release and Update Notes
Empirum 23.0 Update 2 - Release and Update Notes
Empirum 23.0 Update 1 - Release and Update Notes
Empirum 23.0 - Release Notes
Empirum 23.0 - Step by Step Update Guide
Version 22.0
Empirum 22.0 Update 1 - Release and Update Notes
Empirum 22.0 - Release Notes
Empirum 22.0 - Step by Step Update Guide
Version 21.0
Empirum 21.0 Update 3 - Release and Update Notes
Empirum 21.0 Update 2 - Release and Update Notes
Empirum 21.0 Update 1 - Release and Update Notes
Empirum 21.0 - Release Notes
Empirum 21.0 - Step by Step Update Guide
Version 20.0
Empirum 20.0 Update 3 - Release and Update Notes
Empirum 20.0 - Release Notes
Empirum 20.0 - Step by Step Update Guide
Installation and Configuration
Product Hardening
EWC - Java and Apache Tomcat Update
Product Hardening (Security)
Recommendations for safe operation
Version 24.0
Empirum 24.0 - Installation Manual
Empirum 24.0 - System Requirements
Version 23.0
Empirum 23.0 - Installation Manual
Empirum 23.0 - System Requirements
Version 22.0
Empirum 22.0 - Installation Manual
Empirum 22.0 - System Requirements
Version 21.0
Empirum 21.0 - Installation Manual
Empirum 21.0 - System Requirements
Administrator Guide
DBUtil
Management Console (EMC)
Remote Control
Manuals
OS Deployment
WinPE
Getting Started - from EPE 4 to WinPE
Basic Information
Configure WinPE
WinPE in the depot server scenario
WinPE via HTTP(S)
Self Provisioning
Disk Imaging
End of Life (EOL)
FAQ
Driver integration
Provision of WinPE drivers
Inject drivers into a boot configuration
Provision of operating system drivers
FAQ
Driver Integration (AddOn)
Provision of operating system drivers (AddOn)
PreOS Package Editor
About this Document
Introduction
Step-by-step Instructions
FAQ
BIOS Update Template
How to extend BiosUpdateTemplate package script
Variable Configurations OSI
Concept and description
Driver Extraction Package
Concept and description
Software Management
Configuration
UEM Agent
UEM Agent Windows - Extended Support Release (ESR)
UEM Agent Windows
New features and changes
Installation, Update and Rollout
Installation window (Z-Dialog/Task List)
Tips and Troubleshooting
Customization of the user interface
Installation of the UEM Agent via Silverback
Pre-Logon Window
Validation of packages before installation
Check for signing
Installation and login after reboot on Full disk encryption
Alternative Package Sources
Info page
Survey
Auto Update Flow Diagram
UEM Agent Windows - Standard Feature Release (SFR)
UEM Agent Windows
New features and changes
Installation, Update and Rollout
Installation window (Z-Dialog/Task List)
Tips and Troubleshooting
Customization of the user interface
Installation of the UEM Agent via Silverback
Pre-Logon Window
Validation of packages before installation
Check for signing
Installation and login after reboot on Full disk encryption
Alternative Package Sources
Info page
Survey
Auto Update Flow Diagram
Windows Out of Box Experience (OOBE)/Autopilot
Depot Helper Service - HTTP(S)
UEM Depot Management
UEM Depot Management
Configuration
Protocol and Master Server
Open Points and Troubleshooting
How to use UEM Depot Sync 2.0 and later
Real Time Monitoring and Controlling
Matrix42 UEM Software Deployment - Best Practices
Best Practices
Automated Assignment with active Filters
Patch Management
Configuration
Best Practice
FAQ
SDK
Encrypted https connection HowTo
Software Development Kit (SDK) Release Notes
Client Management (Empirum) SaaS
Getting Started (Empirum) SaaS
Getting started with Client Management (Empirum)
Getting started with upload Software Packages
Getting started with Configuring an Offline Subdepot Server
Getting started with OS Deployment
UEM Agent Deployment (Empirum) SaaS
Deployment of the UEM Agent (Empirum) SaaS
Deployment of the UEM Agent (Empirum) SaaS via UEM Console
Knowledgebase (Empirum) SaaS
Certificate Error when using SaaS-EMC (/RDweb/Webclient)
Change the Empirum Management Console language
Password Self Service
KnowledgeBase
Management- and Web Console
Create Empirum filters with raw SQL conditions
Errors in the SQL configuration manager for reporting services
Errors on report configuration via DBUtil
Errors when reports are launched by the Empirum console
Patch Management
Patch Management Scan Package cancels with error "Signing certificate validation failed"
Software Management
UEM Agent Windows deployment via Microsoft Endpoint Manager (Intune)
Enterprise Mobility Management (Silverback)
Release Notes
Version 24.0
Release Notes Silverback 24.0
Version 23.0
Release Notes Silverback 23.0 Update 3
Release Notes Silverback 23.0 Update 2
Release Notes Silverback 23.0 Update 1
Release Notes Silverback 23.0
Version 22.0
Release Notes Silverback 22.0 Update 2
Release Notes Silverback 22.0 Update 1
Release Notes Silverback 22.0
Version 21.0
Release Notes Silverback 21.0 Update 3
Release Notes Silverback 21.0 Update 2
Release Notes Silverback 21.0 Update 1
Release Notes Silverback 21.0
Version 20.0
Release Notes Silverback 20.0 Update 3
Release Notes Silverback 20.0 Update 2
Release Notes Silverback 20.0 Update 1
Release Notes Silverback 20.0
Version 19.0
Release Notes Silverback 19.0 Update 3
Release Notes Silverback 19.0 Update 2
Release Notes Silverback 19.0 Update 1
Release Notes Silverback 19.0
Version 18.0
Release Notes Silverback 18.0 Update 3
Release Notes Silverback 18.0 Update 2
Release Notes Silverback 18.0 Update 1
Release Notes Silverback 18.0
Version 6.0
Release Notes Silverback 6.0 Update 3
Installation and Configuration
Silverback
Installation Guide I: System Requirements
Installation Guide II: Installation
Installation Guide III: Basic Setup
Installation Guide IV: LDAP Connection
Silversync
Silversync Guide I: System Requirements
Silversync Guide II: Installation
Silversync Guide III: Configuration
Silversync Guide IV: Content Distribution
Silversync Guide V: Access on iOS & iPadOS
Silversync Guide VI: Access on Android
Silversync Guide VII: Personal File Management
Silversync Guide VIII: Configuring User Based Authentication Manually
Cloud Connector
Cloud Connector Guide I: Cloud Customers
Cloud Connector Guide II: On-Premise Customers
Getting Started Guide
Company Branding
Company Branding I: Startup Page
Company Branding II: Self Service Portal Enrollment Page
Company Branding III: App Portal
Android Guide
Android Guide I: Basics
Android Guide II: Connect a device
Android Guide III: Devices
Android Guide IV: Create a Tag and assign it
Android Guide V: Deploy Apps
iOS/iPadOS Guide
iOS Guide I : Basics
iOS Guide II : Connect a device
iOS Guide III: Devices
iOS Guide IV: Create a Tag and assign it
iOS Guide V: Deploy Apps
iOS Guide VI: Device Supervising
Windows 10/11 Guide
Windows 10/11 Guide I: Basics
Windows 10/11 Guide II: Connect a device
Windows 10/11 Guide III: Devices
Windows 10/11 Guide IV: Create a Tag and assign it
Windows 10/11 Guide V: Deploy Apps
macOS Guide
macOS Guide I : Basics
macOS Guide II : Connect a device
macOS Guide III: Devices
macOS Guide IV: Create a Tag and assign it
macOS Guide V: Deploy Apps
AppleTV Guide
AppleTV Guide I : Basics
AppleTV Guide II : Connect a device
AppleTV Guide III: Devices
Apple TV Guide IV: Create a Tag and assign it
Administrator Guide
Administrator Guide
Admin Guide Part I: Role Based Access
Admin Guide Part II: Create new system user
Admin Guide Part III: Admin Tab
Admin Guide Part IV: Update Active User Details
Web Settings Guide
Web Settings Guide I: Create Settings Admin
Web Settings Guide II: Web Settings Overview
System Variables
Management Guide
Dashboard
Devices
Devices Guide Part I: Pending
Devices Guide Part II: Managed
Devices Guide Part III: Device Information & Actions
Devices Guide Part IV: Blocked
Devices Guide Part V: Checked Out
Tags
Tags Guide Part I: Create and Deploy
Tags Guide Part II: Android, Samsung Knox
Tags Guide Part III: iPad, iPhone, iPod
Tags Guide Part IV: Windows 10/11
Tags Guide Part IV: Windows 10/11 Restrictions
Tags Guide Part V: macOS
Tags Guide Part VI: AppleTV
Policies
Policies Guide Part I: Create a Policy
Policies Guide Part II: Configure Policy
App Portal
Application Guide Part I: Application Types
Application Guide Part II: Add Android/Samsung Knox Application
Application Guide Part III: Add iOS/iPadOS Application
Application Guide Part IV: Add Windows 10/11 Application
Application Guide Part V: Add macOS Application
Application Guide Part VI: Add Android Enterprise Application
Application Guide Part VII: Review Version Distribution
Users
Users Guide Part I: Create Local User
Users Guide Part II: Bulk Import Local Users
Integration Guide
Android Enterprise Integration
Android Enterprise I: Set up your Android Enterprise
Android Enterprise II: DPC Identifier Enrollment
Android Enterprise III: Work Profiles
Android Enterprise IV: Mobile Application Management
Android Enterprise V: ZeroTouch Enrollment
Android Enterprise VI: Knox Mobile Enrollment
Android Enterprise VII: Knox Service Plugin
API Integration
Apple Deployment Programs
Apple Deployment Programs I: Sign up
Apple Deployment Programs II: Configure Deployment Programs
Apple Deployment Programs III: Configure DEP in Silverback
Apple Deployment Programs IV: Manually add devices to DEP
Apple Deployment Programs V: VPP in Silverback
Apple Deployment Programs VI: User Enrollment
Azure Active Directory Integration
Azure AD Integration I: Configure Azure Active Directory
Azure AD Integration II: Configure Silverback
Azure AD Integration III: Windows Autopilot
Azure AD Integration IV: Azure AD Enrollment
Azure AD Integration V: Windows Store for Business
Azure AD Integration VI: App Protection Policies
Certification Authority Integration
Integration for Android / Samsung Knox
Android I: Add Certification Authority and Assign Certificates
Android II: Assign Certificates to Active Directory User Objects
Android III: Certificate Profile for VPN and Apps
Integration for iOS / iPadOS
iOS I: Add Certification Authority and Assign Certificates
iOS II: Assign Certificates to Active Directory User Objects
iOS III: Create Computer Objects and Assign Certificates
iOS IV: Use S/MIME Signing and Encryption
Integration for macOS
macOS I: Add Certification Authority and Assign Certificates
macOS II: Assign Certificates to Active Directory User Objects
Integration for Windows 10/11
Windows 10/11: Add Certification Authority and Assign Certificates
ChromeOS Integration
ChromeOS Integration I: Configure G Suite
ChromeOS Integration II: Connect Silverback
ChromeOS Integration III: Create a User
ChromeOS Integration IV: Connect a device
ChromeOS Integration V: Device Management
Exchange Protection Integration
Exchange Protection Integration I: Exchange Online with Modern Authentication
Exchange Protection Integration II: Exchange Online with Basic Authentication
Exchange Protection Integration III: Exchange 2016
Exchange Protection Integration IV: Exchange 2013
Exchange Protection Integration V: Exchange 2010
Identity Provider Integration
Identity Provider Integration I: MyWorkspace
Identity Provider Integration II: Azure Active Directory
Identity Provider Integration III: Google
Identity Provider Integration IV: Okta
Identity Provider Integration V: Configure Silverback
Mail Gateway Integration
Mail Gateway Integration I: Prerequisites
Mail Gateway Integration II: SSL Certificate, Binding and Config
Mail Gateway Integration III: Install Application Request Routing
Mail Gateway Integration IV: Create Server Farm
Mail Gateway Integration V: Configure URL Rewrite
Mail Gateway Integration VI: Connection Check
Mail Gateway Integration X: User Based Certificate Authentication
Mail Gateway Integration XI: Enterprise Certificate Authentication
Service Bus Integration
Service Bus I: RabbitMQ
Service Bus II: Azure Service Bus
Service Bus III: Configure Silverback
Service Bus IV: Configure UUX
Service Bus V: Message Validation
Application Configuration Guide
Unified Endpoint Management Agent
UEM Agent I: Windows
UEM Agent II: macOS
EgoSecure Data Protection Agent
EgoSecure Agent I: Windows
Matrix42 Apps
Matrix42 Documents
Matrix42 Approvals
Microsoft 365 Apps
Microsoft Outlook
Microsoft Edge
OneDrive, OneNote, Teams, Office
Update Guide
Silverback
Silverback Update I: Preparation
Silverback Update II: Upgrade to Major Version
Silverback Update III: Update to Hotfix
Silversync
Silversync Update I: Hybrid Setup Uninstallation
Silversync Update II: Standalone Uninstallation
Silversync Update III: Installation
Cloud Connector
Cloud Connector Update I: Upgrade to new version
KnowledgeBase
Activation Lock and Bypassing for iOS and iPadOS devices
Add Enterprise Apps to Managed Google Play
Advanced QR-Code Provisioning
Allow only pre-authorized devices to become managed
Android 12 Enrollment Changes for Android Enterprise
Android Enterprise Recommended Devices
Apple Push Notification Service Certificate Renewal
Application Black- and Whitelisting
Application Server Hardening Guide
Assign Tags via LDAP Filters
Backup and Device Migration Principles for Apple Devices
Backup Policy for iOS and iPadOS devices
Bulk Enrollments with Samsung Knox Mobile Enrollment
Bulk Provision Users
Bulk Staging Mode
Cisco Security Connector Umbrella Setup
Classroom Configuration
Companion Push Notification Certificate Update
Concurrency Settings Overview
Configure VPP Apps for macOS via Managed Preferences
Create a Custom Profile for Apple devices
Create a new System User
Create a PLIST for Enterprise Applications on macOS
Customize Email and SMS Templates
Dealing with Apple Disk Image (*.dmg) files on macOS
Deploy Google Accounts to iOS and iPadOS devices
Device Enrollment Program: Add devices via iPhone
Device Enrollment Program: Profile Bulk Assignment
Device Enrollment Program: Token Alerts
Device Enrollment Program: Token Renewal
Device Enrollment Program: Troubleshooting Guide
Enable and Disable System Apps Overview on Android Enterprise
Enable Application List Privacy
Enforced Blacklist Whitelist for iOS and iPadOS
Enforced Blacklist Whitelist for Android and Samsung Knox
Enroll Android Enterprise Devices with NFC Tags
Enroll Zebra devices with Barcode Scanner and StageNow
Exchange Protection Allow managed devices
Exchange Protection and Windows Remote Management
Execute Bulk Actions via API Calls
Factory Reset Protection and Bypassing for Android and Samsung Knox
General Data Protection with Matrix42 Silverback (GDPR/DSGVO)
Home Screen Layout Configuration
Hotfix Overview
Join the Companion Beta Channel
Manage Android Enterprise with Android Management API
Missing Device Models: Add a new model
Missing Device Models: Overview
Multiple Domain Connection with LDAP Mappings
OAuth Support for native Mail on Apple devices
Open Web Clips with Chrome or Edge on iOS and iPadOS devices
Overview of OEMConfig apps
Post-Update Task for Cloud Connector 22.0 Update 2
Powershell Server Roles & Features Installation
Prevent unenrollments and factory wipe
Renew your CEP Encryption Agent Certificate
Renew your Enrollment Agent Certificate
Renew your Exchange Enrollment Agent Certificate
Renew your Exchange Protection Certificate
Renew your Issuing CA Certificate
Replace SSL Certificate
Reset Admin Password
Run Silverback on or with a Empirum Subdepot Server
Server Time and Date Format
Set and configure Time Zones for Apple devices
Set Retention Period and Enable or Disable Additional Logs
Single App and Multi App Mode on Android Enterprise
Single App Mode for iOS and iPadOS devices
Troubleshoot Enrollment Issues via Self Service Portal
Troubleshoot Error occurred while sending request to APNS WEB API
Troubleshoot Installation Error 1923
Troubleshoot Invalid MDM Profiles
Troubleshoot Profile Installation Issues
Troubleshoot Silversync
Uninstall or Reinstall Silverback
Uninstall UEM Agent on macOS devices
Updating OS Versions on Apple devices
View Live Logs for Apple Devices
View Live Logs for Companion on Android Enterprise
Volume Purchase Program: Operation Modes
Volume Purchase Program: Token Renewal
Web Content Filter for iOS and iPadOS
Windows 10/11 All about Windows Autopilot
Windows 10/11 Bulk Enrollments with Empirum and Provisioning Packages
Windows 10/11 Create custom profiles
Windows 10/11 Troubleshoot Enterprise App Installations
Windows 10/11 Working with Firewall Rules and Remote Desktop
Windows 10/11 Diagnostics and Logs
Windows 10/11 Bulk Enrollments via Provisioning Packages
WPA Enterprise Settings for Apple and Android Enterprise
Migration Guide
Migration I: Silverback Server to Server
Migration II: On-Premise SQL Database
Migration III: On-Premise to Azure SQL Database
Enterprise Mobility Management (Silverback) SaaS
Getting Started with Silverback SaaS
Internal
Internal Knowledge Base
Matrix42 Mobile - End Of Life notice
Enterprise Manager
Release Notes
Version 23.0
Release Notes 23.0
Release Notes 23.0 Update 1
Version 22.0
Release Notes 22.0
Release Notes 22.0 Update 1
Installation and Konfiguration
Installation requirements
System Requirements
Firewall
IIS & WSUS
Database Creation
Installation
Installation EM Server (Silent)
Installation EM Server
Installation EM Distribution Point (Silent)
Installation EM Distribution Point
Installation EM Agent (Silent)
Installation EM Agent
Getting started Guide
Initial configuration
Licensing
How to Set up the Primary Site
Recommended Initial Configuration
Administrator Guide
Administration
My Account
System
Authorization/Permissions
MCM
EM-Agent
Data Import/Cleanup
Inventory Source Data / View
Others
Inventory
Inventory
Reports
Packages
MCM
EM sequences
EM actions
EM rollout plan
Patches
OSD
Variables
Distribution
MCM
EM
Collections
OSD
Patches
Troubleshooting
MCM-Agent
EM-Agent
EM-Server
Manuals
"Continue on Error" rollout plans
Action: Application Monitoring
Action: Create/ Remove File
Action: Create/ Remove Folder
Action: Create/ Remove Registry Value
Action: Download Software Package
Action: Install/ Uninstall Application
Action: Install/ Uninstall Package
Action: Restart Computer
Action: Set Environment Variable
Action: Show Information
Action: Start/ Stop Local Service
Action: Start/ Stop Process
Action: User & Groups
Configurationmenu for background jobs
EM Agent Autoupdate
EM Agent: Do not disturb
EM Agent: Postpone
EM Agent: Set-up and structure
EM Communication Encryption
How to customize the EM Agent UI
Support of SCCM Maintenance Windows
FAQ
Access problems after upgrade to Server 2022
Access to EM web console no longer possible
Automatic start of the Agent GUI
Client folder structure EM Agent v7/19/20
Communication EMv7 Agent
Downloads with the EM Agent
EMv7 agent logging engine
EM Agent v7/19/20 Logs
EM/ SCCM Agent status messages
Error when connecting the agent UI with the service
Extend EM Setup Server Log
Folder structure EM-Server installation
How do filters work?
How is the distribution point selected by the agent?
How to increase number of computers for OSD tasks manually
How to manage SCCM task sequences with EM variables
How to perform a manual EM database update
New installation with existing database
Port Configuration Enterprise Manager
PSADK Package: EM-Agent
PSADK Package: SQL-Server
Restricted number of computers for EM tasks
Support Guideline for Ticket Opening
Where do the inventory information come from?
Which SCCM application areas does the EM support?
Patch Catalog for MEM
Release Notes
Release Notes
Installation requirements
WSUS Configuration and Synchronization
WSUS Installation & SSL
Installation and Configuration
Installation and Configuration
Patch Download & Publishing
Patch Distribution
FAQ
Certificate validation sites to permit M42 Patch
Error "Unable to load DLL 'STLib.dll'" when starting the patch catalog
Error Message when installing patches on the client (0x800b0109)
Error parsing the Matrix42 Patch Catalog update catalog. Certificate verification failed
How to create, export and import a self-signed WSUS certificate
M42 Patch supported Products for Windows
Patch Catalog Log Files
Supported languages for patch data
URL exception list
Endpoint Security
Release Notes
Version 24.0
Release Notes Endpoint Data Protection 24.0.0
Version 23.0
Release Notes Endpoint Data Protection 23.0.3
Release Notes Endpoint Data Protection 23.0.2
Release Notes Endpoint Data Protection 23.0.1
Release Notes Endpoint Data Protection 23.0.0
Version 22.0
Release Notes Data Protection 22.0 Update 1
Release Notes Full Disk Encryption 22.0 Update 1
Release Notes Data Protection 22.0
Release Notes Full Disk Encryption 22.0
Version 21.0
Release Notes Data Protection 21.0 Update 3
Release Notes Full Disk Encryption 21.0 Update 3
Release Notes Data Protection 21.0 Update 2
Release Notes Full Disk Encryption 21.0 Update 2
Installation and Configuration
Endpoint Data Protection
System Requirements
Installation
Full Disk Encryption
System requirements
Installation
Update Guide
Update Guide: Endpoint Data Proctection
Update Guide: Full Disk Encryption
Getting Started Guide
EgoSecure Console
Documentation
Agent
Server and Console
Full Disk Encryption
KnowledgeBase
EgoSecure Agent drivers
EgoSecure FDE vs. Microsoft BitLocker
Scope of Secure Audit logging
Variants of product activation and their impact on permission profile
EgoSecure Agent fails to register on the EgoSecure Server
Windows Security Update KB4056892 in connection with EgoSecure Antivirus
EgoSecure Agent in connection with Spring Creator Update 1803 for Windows 10
Windows Update 1809 in connection with encrypted data
Exporting and importing user/computer settings
Managing multi-server environment
Performing updates without errors
Resolving communication issues between EgoSecure Server and EgoSecure Agent
Using EgoSecure Console on several workstations
Setting up Application Control to make Empirum the only one trusted installer
Showing overlay icons for encrypted files and folders
Setting up EgoSecure IntellAct Automation to trigger Matrix42 Workspace Management workflows
Activating product licenses
Creating Windows memory dump in case of system errors
Getting help for technical issues
Importing EgoSecure certificate
EgoSecure FDE in connection with the update 1709 for Windows 10
Patch Overview Data Protection
Patch Overview Full Disk Encryption
Migration Guide
Database migration
EgoSecure Server migration
Migration to EgoSecure Data Protection SaaS
EgoSecure Data Protection SaaS
Getting started with Data Protection SaaS
EgoSecure Data Protection SaaS FAQ
Setup Azure AD in EgoSecure Data Protection SaaS
Enterprise Service Management
Service Management
Service Catalog Guide
Starting with Service Catalog
AD Group Membership
Approval Profiles in Service Approval
Assigned Assets
E-mail notifications in Service Catalog
Enrolled Mobile Devices
Generic Detection
Installed Software
Integration with other applications
Overview of the Service Catalog features
Service Catalog settings
Service Demand Detection
Service Lifecycle
Standard Roles and Permissions
Access to actions: Roles 1 - 5
Access to actions: Roles 6 - 11
Access to navigation items: Roles 1 - 5
Access to navigation items: Roles 6 - 11
Access to objects: Roles 1 - 5
Access to objects: Roles 6 - 11
Usage of approval and provisioning workflows
Approval process
Provisioning process
Understanding Service Catalog
Announcements
Catalogs
Configuration and properties of combined services
Configuration and properties of simple services
Orders and bookings
Portal categories
Reporting key data in Service Catalog
Service Catalog overview
Service portfolio
Using services as technical targets
Walkthrough 1: Configuring a service in the hardware area
Walkthrough 2: Configuring a service in the software area
Walkthrough 3: Configuring a bundle
Working with Service Catalog Dashboard
Use Cases in Service Catalog
Creating and managing Service Catalogs
Creating custom order forms
Creating custom service forms
Managing mobile devices
Mobile device management process for AirWatch: Walkthrough
Mobile device management process for Silverback: Walkthrough
Processing orders
Service group settings management
Setting up services and catalogs
Target filtering for individual services
Approvals App
Link schema setup to open Approvals App
Matrix42 Approvals App Configuration with Silverback
Matrix42 Approvals App Features
Overview of the Approvals App
Service Desk Guide
Starting with Service Desk
Access to actions
Access to data
Access to navigation items
Adding data about employees and assets
Asset scope
Assigning roles
Availability
Category scope
Closing reasons of a change
Creating an Operation Level Agreement
Creating an Underpinning Contract
Creating a service level
Creating a Service Level Agreement
Creating categories
Creating change templates
Creating email signatures
Creating email templates
Creating quick calls
Creating roles
Creating task templates
Defining holidays
Defining work times
Example 1: basic calculation
Example 2: Creation date outside working times
Example 3: Moving escalation points to a working day
Example 4: Escalation points outside working times
Example 5: Service level units in hours and days
Example 6: Moving escalation points
Example 7: Creation date outside working times, ticket paused
Filling out the master data
Functional principles
Types of tickets
Importing mobile devices
Phases/statuses of a change request
Service Desk global settings and E-Mail Robot
E-mail Robot tenant configuration for Microsoft 365 service connection
Standard roles and permissions
Ticket lifecycle
What is a Service Level Agreement
Workflow-based change management process
Understanding Service Desk
AD configuration settings for the Reset Account action
Announcement
Appointment
Automatically apply the tightest Service Level Agreement when updating activities
Automatic time tracking
Change request
Incident
Inheriting ownership for tasks, change requests and problems
Knowledge base article
Known errors
Note
Prefilling asset when a ticket is reported
Problem
Reporting key data in Service Desk
Service Level Agreement (SLA), Operation Level Agreement (OLA), Underpinning Contract (UC)
Service time profile
Task
The Send E-Mail action
The Take Over action
Tracking working time
Track activities with new information received
Working with dashboards in Service Desk
Use Cases in Service Desk
Accepting an incident
Archiving outdated incidents
Assigning services
Closing an incident
Closing a problem
Creating an incident
Creating an incident with a quick call
Creating appointments
Creating notes
Deleting objects in Service Desk
Editing an incident
Forwarding an incident
Managing announcements
Managing change requests
Managing journal entries
Managing knowledge base articles
Managing tasks
Marking problems as known errors
Merging incidents
Merging problems
Pausing an incident
Pausing a problem
Recovering a computer
Reinstalling a computer
Repairing services
Resetting user accounts for incidents
Resolving incidents and service requests
Searching for incidents
Searching for problems
Searching for tickets
Service Desk: Mobile Device Management activities
Service Desk E-mail Notifications
Starting remote support
Taking over an incident
Unassigning services
Working with problems
Enterprise Queue Management (EQM)
What is Enterprise Queue Management (EQM)
Enabling EQM
Managing queue profiles
E-Mail Robot configuration for managing enterprise queues
Handling activities
How-To: Queue assignment based on quick calls
Frequently Asked Questions
Matrix42 Call Tracker
Configuring Matrix42 Call Tracker
Installing Matrix42 Call Tracker
List of TAPI-compatible telephones and telephone systems
Matrix 42Call Tracker: Scope of features
What is Matrix42 Call Tracker
Self Service Portal Guide
Starting with Self Service Portal
Scope of Features
Standard roles and permissions
Use cases in Self Service Portal
Accepting provided services
Approving or declining orders
Defining a delegate
Managing change requests
Managing Incidents
Managing knowledge base articles
Managing mobile devices
Managing personal data
Managing tickets
Monitoring orders
Ordering services
Ordering a notebook in Self Service Portal
Ordering software in Self Service Portal
Service types
Reordering existing orders
Repairing services
Reporting key data in Self Service Portal
Returning services
Searching address book contacts
Sorting services by relevance in Portal
Submitting feedback to Matrix42
Viewing announcements
Working with the Workplace area
Administration Guide
Administration and Configuration
System Diagnostics and Support
System Metering
Integration
Integration framework
Data provider framework
LIS Online update architecture
Ports used by connectors and data providers
Built-in data providers
Built-in data providers overview
How to configure and activate the Empirum connector
How to configure LIS-Online Update data provider
Matrix42 MyWorkspace
MWM AirWatch
MWM Silverback
Prerequisites for using the Empirum connector
Rules for data synchronization
SCCM inventory and Enterprise Manager inventory
How to configure and activate the Enterprise Manager inventory data provider
How to configure and activate the SCCM inventory data provider
Supported versions of SCCM
Troubleshooting for Empirum connector
Virtual infrastructure, software, and hardware inventory
How to configure and activate the inventory data providers
How to check the inventory results
Importing motion history for virtual machines
Prerequisites for Citrix XenServer Inventory
Prerequisites for Microsoft Hyper-V Inventory
Prerequisites for Unix inventory
Prerequisites for VMware vCenter Inventory
Prerequisites for Windows inventory
Data provider attribute field mapping
Empirum connector attribute mapping
Hyper-V, XenServer and vCenter inventory attribute mapping
MDM AirWatch data provider attribute mapping
SCCM data provider attribute mapping
Silverback data provider attribute mapping
Unix inventory data provider attribute mapping
Windows inventory data provider attribute mapping
Release Notes
Database Schema Changes 10.0.2 (LTSB)
Database Schema Changes 10.0.x
Database Schema Changes 10.1.x
Database Schema Changes 11.0.x
Database Schema Changes 12.0.x
Database Schema Changes 9.0.x
Database Schema Changes 9.1.x
Important or Breaking Changes
Known Errors
Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 2
Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 3
Release Notes for Enterprise Service Management and Digital Workspace Platform 10.1
Release Notes for Enterprise Service Management and Digital Workspace Platform 10.1 Update 1
Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0
Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0.1
Release Notes for Enterprise Service Management and Digital Workspace Platform 11.0.2
Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0
Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.1
Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.2
Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.3
Release Notes for Enterprise Service Management and Digital Workspace Platform 12.0.4
Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 4
Release Notes for Software Asset and Service Management 10.0
Release Notes for Software Asset and Service Management 10.0 Update 1
Release Notes for Software Asset and Service Management 9.1
Release Notes for Software Asset and Service Management 9.1 Update 1
Release Notes for Software Asset and Service Management 9.1 Update 3 RC1
Release Notes for Software Asset and Service Management 9.1 Update 3 (GA)
Release Notes for Software Asset and Service Management 9.1 Update 3 RC2
Release Notes for Software Asset and Service Management 9.1 Update 3 RC3
Release Notes for Software Asset and Service Management 9.1 Update 2
Solved Problems 10.0.x
Solved Problems 10.1.x
Solved Problems 11.0.x
Solved Problems 12.0.x
Solved Problems 9.1.x
Solved Problems 9.0.x
030SolutionBuilder Guide
Extensions
Adobe Product Entitlements (Extension)
Assigning users to Adobe Product Profiles by using services from Service Catalog
Configuring and running the Adobe Product Entitlements data provider
Creating the service connection for the Adobe Product Entitlements data provider
Release Notes for Adobe Product Entitlements
What is the Adobe Product Entitlements add-on
AIOS Connectivity (Extension)
Prerequisites for installing the AIOS Connectivity add-on
Installing and configuring the extension
What is the AIOS Connectivity add-on
Dependency Graph (Extension)
The scope of the Dependency Graph feature
Configuring the dependency mapping
How the dependency mapping works
Release Notes for Dependency Graph
Starting the change process from the Dependency Graph
What is the Dependency Graph add-on
Empirum Service Provisioning (Extension)
Empirum Service Provisioning Release Notes
Installation and Configuration
Create Service Action
Import of Empirum Packages as Services
Provisioning of Empirum Packages as Services
Intune Provisioning (Extension)
Configuring the Intune Provisioning data provider
Ordering the installation of Intune applications
Release Notes for the Intune Provisioning add-on
What is Intune Provisioning
Maintenance and Blackout Windows (Extension)
Creating blackout and maintenance windows
What are the Maintenance and Blackout windows
Matrix42 Virtual Support Agent Basic
Installation and configuration of Matrix42 Virtual Support Agent Basic Extension
Release Notes for Matrix42 Virtual Support Agent Basic
Preparation of the Microsoft Teams tenant
Matrix42 Virtual Support Agent Basic use cases
Microsoft 365 License Assignment (Extension)
What is the Microsoft 365 License Assignment extension
Creating the service connection for Microsoft 365 License Assignment
Configuring and running the Microsoft 365 Licenses data provider
Ordering the assignment of Microsoft 365 licenses
Release Notes for Microsoft 365 License Assignment
MS Teams Collaboration for Service Desk Agents (Extension)
What is MS Teams Collaboration for Service Desk Agents
Starting a chat with end users in MS Teams
Release Notes for MS Teams Collaboration for Service Desk Agents
M42 Approvals App for Microsoft Teams
Installation and Configuration of M42 Teams Approval App Extension
Admin Configuration and sign in to the application for end-users
Handling orders in the M42 Approvals App
Release Notes for M42 Approvals for Microsoft Teams
Provisioning Workflow - Assign Azure Active Directory Group (Extension)
How to configure a service for assigning accounts to an AAD group
Required permissions
What is the Provisioning Workflow - Assign Azure Active Directory Group add-on
SDDM Data Provider - CI, Service, Dependency Federation (Extension)
Feature scope and attribute mapping
Getting started with SDDM Data Provider - CI, Service, Dependency Federation
Working with data imported to Enterprise Service Management
Release Notes for SDDM Data Provider - CI, Service, Dependency Federation
Adding custom attributes delivered from FireScope into ESM configuration items
What is the SDDM Data Provider - CI, Service, Dependency Federation add-on
Microsoft Teams Approval (Extension)
Approval handling using the Microsoft Teams Approval app
Release Notes for Microsoft Teams Approval
Setting up the Microsoft Teams client
What is Microsoft Teams Approval
SAP Discovery
Attribute mapping for SAP Discovery
Configuring and running the SAP Discovery data provider
Framework of importing SAP data to ESM
Release Notes for the SAP Discovery extension
What is the SAP Discovery extension
Working with the imported SAP data
Field Service Management (extension)
Data displayed on Duty Roster Dashboard
Features of Field Service Management
Installation and activation
What is a work item
Working with Team Duty Roster and My Duty Roster
Virtual Support Agent (Marvin) Guide
Architecture Overview
Chat Features
Installation
Push Notifications
Release Notes
Requirements
Self-Service Portal Auto-Discovery
Known issues
WebChat
Master Data Guide
Starting with Master Data
Understanding Master Data
Use Cases in Master Data
Software Asset Management
ServiceStore Platform Guide
Software Asset Management Guide
Asset Management
Starting with Asset Management
Inventory data about devices and infrastructure
Object model for Asset Management
Permissions for navigation items in the Assets application
Permissions to actions available in the Assets application
Permissions to dialogs available in the Assets application
Permissions to previews available in the Assets application
Settings for Asset Management
What processes can be established in Asset Management
Understanding Asset Management
Background processing for asset management
Charts in Assets
How Asset Management works
Identifying imported mobile devices and their users
Managing assignment of principal user for computers
Monitoring end of life for assets
Report - Asset Inventory
Report - Server Documentation
Setting dependencies and using the Show Dependencies action
UEM Mode
What are clusters and storage devices
What is an endpoint device
What is an environment
What is a complex system
What is a stock keeping unit
What is a workplace
Use Cases in Asset Management
Managing ownership of a complex system
Managing ownership of a workplace
Managing principal user of a complex system
Managing principal user of a workplace
Managing status of a complex system
Managing status of a workplace
Merging duplicates and stock forecast for SKUs
The Change Status action for endpoint devices
The Complete Inventory action for computers
The Establish Remote Connection action
The Manage Device action for endpoint devices
Contract Management
Starting with Contract Management
Lifecycle of contracts and contract items
Managing Procurement Processes
Object model for Contract Management
Permissions for navigation items in the Contracts application
Permissions to actions available in the Contracts application
Permissions to dialogs available in the Contracts application
Permissions to previews available in the Contracts application
Settings for Contract Management
Supporting objects of the Contracts application
Types of contract objects
Understanding Contract Management
Background processing for contract management
Charts in Contracts
Contract lifecycle and requisition process
Depreciation of asset's costs
Handling deletion in Contract Management
Managing a master contract
Managing a purchase contract
Managing a volume license agreement
Managing billing data for contract items
Managing contract items
Planning costs
Report - Cost Center/Cost Category Forecast
Report - Cost Controlling
Report - Cost Planning Details
Report - Procurement Profit
Requisition process
Specifics of contract items of maintenance and professional service
What are ledger accounts
What is a requisition template
Use Cases in Contract Management
Changing status for a master contract
Changing status of contracts and contract items
Cost Analysis for contract items
How to create a requisition
Importing cost categories
Importing ledger accounts
Importing material groups
Importing material records
Managing business partners
Managing payments for a contract
Payments' сhart for a сontract
Requesting requisitions for software products
Requesting requisitions for stock keeping units
Saving links to files in a network folder for Contract Management
Speeding up creation of new contracts and contract items
Synchronizing purchase requisitions
Tracking costs for contract items
Tracking costs for master contracts, volume license agreements, and purchase contracts
License Management
Starting with License Management
Compliance company codes
How to start with and establish Software Asset Management
Roles and responsibilities in SAM
What processes can be established in License Management
Understanding License Management
Microsoft SQL Server - license requirements with virtualization
Licensing in cluster of hypervisors with automatic load balancing
Licensing of multiple versions of same software for same consumer
Agentless discovery and inventory
Automatic change of license model with downgrades
Charts in Licenses
Configure remote application usage and platform access tracking
Consolidating license requirements for suites
Data object model for license management
Examples of software suite consolidation
Extent of license model change with downgrades
License assignment
Background processing for license management
License mobility with virtual machines
License requirements
Logic behind license entitlement
Manage compliance with 'concurrent use' license model
Notifications about active processes in License Management
Object model for License Management
Oracle Database Worksheet
Permissions for navigation items in the Licenses application
Permissions to actions available in the Licenses application
Permissions to dialogs available in the Licenses application
Permissions to previews available in the Licenses application
Priorities used when assigning downgradeable licenses
Report - Cost Saving Potential
Report - Financial Risk Assessment
Report - License Inventory
Report - Software Compliance
Report - Software Usage Saving Potential
Settings for License Management
Settings relevant for creation of license requirements
Single engine activation for License and Asset Management
What are fingerprints
What are license models
What is a license
What is a software product
What is consolidation of license requirements
Use Cases in License Management
Adding base licenses to a license
Adding base licenses to a license conversion
Apply LIS template to software products
Automate license requirements for client access (CAL)
Automate license requirements for Matrix42 Enterprise Service Management
Changing ownership of a license (transferring a license)
Checking for possible entitlement of license requirements
Checking status of software products
Checking usage status and possible entitlements of licenses
Create license requirements for Microsoft Extended Security Updates (ESU)
Create license requirements for Software-as-a-Service (SaaS)
Create license requirements from remote application usage
Create license requirement rules
Creating a license from a SKU
Creating license requirements manually
Dealing with a discontinued LIS template for a software product
Defining license requirements for software products
Determine license requirements for Oracle Java SE
Fixing failed validation of an invalid license
Handling the end of maintenance for a license
How to improve display of AD groups
How to manage entitlements with "educational" licenses
How to manage the end of maintenance for software products available in the non-specific version only
Importing licenses using the standard template
License edit form
License requirements created from Service Catalog bookings
License requirements originating from Active Directory permissions
License requirement rules in examples
Recognizing commercial software from fingerprints
Setting a baseline for software products
Setting a license custodian for software products
Setting confirmation mode for software products
Setting notifications about expiring licenses
Set reporting scope for software products
Tracking local usage for software products
Trend analysis for software products
Unused installations for software products
Updating a license based on matching SKUs
Using license pools to provide licenses and control entitlement
Using several license models for a single software product
Validation of purchased license when saving changes
Viewing the license library for software products
License Intelligence Service
Concept and Data Privacy
How to disable upload of data during LIS Online Update
License Models for Microsoft SQL Server
License Models for Microsoft Windows Server
License Models for Oracle MySQL
License Models for VMware vCenter
License Model for Power BI Reporting Server on-premises
LIS Premium credit system
LIS Premium status report
LIS Service Levels
Oracle Java Software Recognition
Resetting LIS data to Standard Service Level
Rules of LIS update for software products
Troubleshooting problems with LIS online update
Updating License Intelligence Service (LIS)
Master Data
Starting with Master Data
How Master Data works
Introduction to managing the employees' data
Master data about your organization and people
Permissions for navigation items in the Master Data application
Permissions to actions available in the Master Data application
Permissions to dialogs available in the Master Data application
Permissions to previews available in the Master Data application
Settings for Master Data
Understanding Master Data
Accounts
AD groups
Persons
Skills management
Use Cases in Master Data
Importing business contacts
Managing business partners
Managing cost centers
Managing currencies
Managing locations
Managing organizational units
Adobe Data Provider (Extension)
What is Adobe Data Provider add-on
Creating the service connection for Adobe Data Provider
Configuring and running the Adobe Data Provider
What data Adobe Data Provider imports
Uninstalling the Adobe Data Provider extension
Release Notes for Adobe Data Provider
Attribute mapping for Adobe Data Provider
Azure Hybrid Benefit (Extension)
What is Azure Hybrid Benefit add-on
Permissions required for scanning Azure subscriptions
Creating the service connection for Azure Hybrid Benefit data providers
Configuring and running the Azure Hybrid Benefit data providers
Attribute mapping for Azure Hybrid Benefit data provider
Ensuring compliance of Azure Hybrid Benefit for Windows Server
Ensuring compliance of Azure Hybrid Benefit for SQL Server
Understanding the grace period of SQL Server licenses assigned to Azure Hybrid Benefit
Uninstalling the Azure Hybrid Benefit extension
Release Notes for Azure Hybrid Benefit
Ensuring compliance of Azure Hybrid Benefit for SQL Server virtual machines and database services
Cloud Cost Management (Extension)
Getting started with Cloud Cost Management
Setup Cloud Costs Data Provider for CSP Contract
Connect to Google Cloud Platform
Installing and configuring the Matrix42 Cloud Costs data provider
Working with teams (cloud tenants)
Cross-charging of cloud costs in Service Catalog
Cost accounting for cloud resources
Release Notes for the Cloud Costs extension
Empirum Inventory (Extension)
Empirum inventory attribute mapping
Empirum Inventory data provider Release Notes
How the import from Empirum works
Installing and configuring the Matrix42 Empirum Inventory data provider
Limitations of the Empirum Inventory data provider
Migration from Empirum Connector (legacy)
Entra Enterprise Applications (Extension)
Configuring and running the Entra Enterprise Application Inventory data provider
Creating the service connection for the Entra Enterprise Application Inventory data provider
Release Notes for Entra Enterprise Applications
Tracking usage of Entra applications
Uninstalling the Entra Enterprise Applications extension
What is the Entra Enterprise Applications extension
Generic Inventory (Extension)
Getting started with Generic Inventory
Introduction to creating a Generic Inventory data collector workflow
How to update attributes of the Computer configuration item
Sample data collector workflow for Generic Inventory extension
Create custom data provider based on Generic Inventory extension
Release Notes for Generic Inventory Data Provider
IBM Compliance (Extension)
ILMT data provider attribute mapping
Installing and configuring the Matrix42 ILMT data provider
Release Notes for IBM Compliance
Understanding the technical inventory for IBM Compliance
Intune Inventory (Extension)
What is Intune Data Provider
What objects the Intune data provider imports
Creating the service connection for the Intune data provider
Configuring and running the Intune data provider
Attribute mapping of the Intune data provider
Uninstalling the Intune extension
Release Notes for Intune Data Provider
Microsoft 365 Inventory (Extension)
What is Microsoft 365 Inventory add-on
Creating the service connection for Microsoft 365 Inventory
Configuring and running the Microsoft 365 Inventory data provider
Working with data imported by the Microsoft 365 Inventory data provider
Uninstalling the Microsoft 365 Inventory data provider
Attribute mapping for Microsoft 365 Inventory
Charts for the Microsoft 365 Inventory
Release Notes for Microsoft 365 Inventory
Oracle Compliance (Extension)
Archive of Release Notes for Oracle Compliance
Collecting data for Java installations
Collecting data from Oracle databases
Components of Oracle Compliance
Employee-based licensing for Oracle Java products
General information about data collection
How to import scan files from a remote folder
How to import scan files manually
How to setup automatic import of scan files
How to use Oracle Compliance
Managing Oracle GLAS (Global License Advisory Services) exports
Release Notes for Oracle Compliance
Running the scripts on Unix/Linux
Running the scripts on Windows
User-based licensing for Oracle Java products with Named User Plus metric
SAP Compliance (Extension)
Configuring the SAP Compliance data provider
Understanding SAP technical inventory
How to implement SAP compliance
Storage Inventory
Configuring and running the Storage Devices Inventory data provider
Release Notes for Storage Inventory
Storage Inventory attribute mapping
Storage Inventory import template
What is the Storage Inventory extension
Working with the imported data
[Archive] Oracle Database Inventory (external scanner)
How to Guides
Check inventory of Oracle databases step-by-step
Configure data providers for Oracle and Datacenter inventory
Configure the virtual scan appliance
Enable automatic inventory of Oracle databases and datacenter
Install scan agents
Monitor Oracle database and Datacenter inventory results
Scan machines via router
Implementation Guides
How to implement Datacenter Compliance
How to implement Oracle Database Compliance
Reference
Access rights for scanning Oracle Databases
System requirements for Oracle database and Datacenter compliance
KnowledgeBase
License Intelligence Service
How to remove executables with wrong versions for usage metering from software products
Server Inventory
Troubleshooting Oracle DB and Datacenter Compliance
FireScope
Secure Discovery & Dependency Mapping (SDDM)
Getting Started
Architecting Edge VM and Network Flow Feeds
Best Practices for Mapping IT Services with SDDM
Key Steps for Deployment
User Guide
Attributes
Best Practices
Best Practices - Blueprints
Best Practices - Network Discovery and SNMP Tables
Best Practices - Windows Agent
Blueprints
Blueprint Attributes
Blueprint Graphs
Blueprint Groups
Cherwell Integration
Cloud Migration Risk Analysis
Clusters
Configuration Items
Credentials
Discovery
Discovery Result Exceptions
Discovery Rules
FireScope REST API
Rest API - IP Groups
Rest API – Applying a Blueprint to Configuration Items
Rest API – Attributes
Rest API – Attribute History
Rest API – CI Relationships
Rest API – Configuration Items
Rest API – Edge Devices
Rest API – Getting Started
Rest API – Graphs
Rest API – Logical Groups
Rest API – Retrieving an Element’s Schema
Rest API – Service Groups
Rest API – Users
Rest API – User Communication
Rest API – User Groups
Rest API – Using the Firefox REST Client Plugin
Graphical Analysis
Graphs
Grouping Monitored Assets
Intro to SDDM
IP Groups
Manage Linked Blueprints
Matrix42 CMDB Integration
Matrix42 Incident Integration
Migrating CIs
Notifications
Reports
Run Setup Wizard
ServiceNow Integration
Service Groups and Dependencies
SysObjectIDs
User Management
Virtual Environment
Admin Guide
Agent Installation and Configuration
Azure Agent Dependency Collection
Edge Device Installation
Feature Sunsets
Known Issues and Workarounds
Notifications
Pre-Deployment (On-Site)
Azure VM Discovery
Setup and Register Edge Device(s)
System Requirements
Service Performance Manager (SPM)
Getting Started
Defining Service Groups
Extending the Solution
Minimum System Requirements
Populating Configuration Items
The Flow from Attributes to Events
User Guide
Configuration of Monitored Assets
Credentials
Data Collection
Data Collection Methods
Event Management
FireScope REST API for SPM
REST API
Rest API- Using the Firefox RESTClient Plugin
Rest API – Aggregate Event Definitions
Rest API – Applying a Blueprint to Configuration Items
Rest API – Attributes
Rest API – CI Relationships
Rest API – Clusters
Rest API – Configuration Items
Rest API – Edge Devices
Rest API – ESB Transports
Rest API – Event Definitions
Rest API – Logical Groups
Rest API – Maintenance Windows
Rest API – Notifications
Rest API – Policies
Rest API – Retrieving an Element’s Schema
Rest API – Retrieving Attribute History
Rest API – Service Groups
Rest API – Tags
Rest API – Tag Elements
Rest API – Users
Rest API – User Communication
Rest API – User Experience Checks
Rest API – User Groups
Rest API – Visual Controls
Grouping Monitored Assets
Macro
Network Traffic
Network URL
Notification
Page Title
Service Dependency
User Management
Admin Guide
Accounts
Agents
Backup and Restore
Configuration & Usage Statistics
Deployment Guide
Edge Device
Import And Export
Known Issues and Workarounds
Pre-Deployment
System Requirements
Best Practices
Event Definitions
SNMP Blueprints
Release Notes
Release Notes SDDM - Past Versions
Release Notes SDDM v4.8.0
Release Notes SDDM v4.8.1
Release Notes SDDM/SPM v4.8.2
Release Notes SDDM/SPM v4.8.3
Release Notes SDDM/SPM v4.8.4
Release Notes SDDM/SPM v4.8.5
Release Notes SDDM/SPM v4.8.6
Release Notes SPM - Past Versions
Release Notes SPM v4.8.0
Release Notes SPM v4.8.1
Remote Assistance Web
Overview
Release Notes
Version 1.6.0017
Version 1.5.0015
Version 1.4.0025
Version 1.3.0012
Version 1.2.0013
Installation
Frontend
Backend
Communication Overview
Configuration
Profiles
Agents
Remote Assistance Roles
How-To (Videos)
Remote Assistance - Ad-hoc Connection via Asset Management
Remote Assistance - Ad-hoc Connection via Service Desk
Remote Assistance - French Language Support
Remote Assistance - Multi Monitor Handling
Remote Assistance via Asset Management - Cmd
Remote Assistance via Asset Management - Files
Remote Assistance via Asset Management - Powershell
Remote Assistance via Asset Management - Desktop
Remote Assistance via Queue Management
Remote Assistance via Service Desk - Incident
Remote Assistance via Service Desk - Service Request
Remote Assistance via Service Desk - Ticket
Remote Assistance via Unified Endpoint Management
FAQ
Remote Assistance Connect
Remote Control / FastViewer
Release Notes
Version 3.27.0015
Version 3.26.0018
Version 3.25.0001
Version 3.24.0001
Version 3.23.0001
Version 3.22.0002
Version 3.21.0001
Version 3.20.0068
Version 3.20.0067
MyWorkspace
MyWorkspace Guide
Configure AD user provisioning for “Remote Desktop Connection” and “Remote App” applications
How-To: Configure Dynamic Account Mapping to sync users into a connected AAD
Connect Active Directory with MyWorkspace
Connect Adobe Creative Cloud with MyWorkspace
Connect Matrix42 Service Management to MyWorkspace
Connect Microsoft Azure Active Directory with MyWorkspace
Getting Started with Amazon Web Services in MyWorkspace
Getting Started with the Matrix42 Remote Desktop Gateway
Getting Started with ZScaler (Admin) in MyWorkspace
Get logs from Internet Explorer
HowTo: Add a custom SSL certificate to the Remote Desktop Gateway
HowTo: Configure Proxy Exception for Windows Agent
HowTo: Configure proxy settings for Active Directory Connector
HowTo: Enable multiple sessions for Remote Desktop Services
HowTo: Integrate GotoMeeting for Authentication and Provisioning
HowTo: Integrate Remote Desktop Services into MyWorkspace
HowTo: Setup SSO with your Active Directory (using NTLM)
HowTo: Update the Active Directory Connector
HowTo: Update the Matrix42 Remote Desktop Gateway
HowTo: Use Remote Desktop Gateway with Windows Server 2012 Connection Brokers
Integrate Azure Management Portal seamlessly
IP-Filtering Limitation: Custom OAuth 2 Service Provider with Resource Owner Flow
Manage Groups
Network Requirements for Remote Desktop Gateway
Network Requirements of the Active Directory Connector
Notification
Reference: Matrix42 Remote Desktop Gateway Controller Command Line Interface
Security Consideration
System Requirements of Matrix42 Remote Desktop Gateway
Troubleshoot the Active Directory Connector
Troubleshoot the Remote Desktop Gateway
Video: How to add a Web or SaaS application
Digital Workspace Platform
Getting Started
Architecture
Digital Workspace Platform SaaS
Concept: Azure AD (native) vs. Azure AD (with MyWorkspace): What's the Difference? Which Should You Choose?
Concepts: Integration Framework and Data Providers
FAQ: Digital Workspace Platform SaaS
Getting started with Digital Workspace Platform SaaS
HowTo: Configuration of Active Directory
HowTo: Configuration of Active Directory Federation Services
HowTo: Configuration of Azure Active Directory
HowTo: Configuration of Azure Active Directory with MyWorkspace
HowTo: Integration with Power BI
SolutionBuilder
SolutionBuilder Architecture
Global System Settings
Advanced system settings
Push Notifications
Sign-Up & Password Recovery
User Interface
Actions
Export Data
HOW-TO: Create an Action for Quick Import Definition
HOW-TO: Filter an Action based on a Data Attribute
HOW-TO: Filter an Object Preview Action based on a Data Source
HOW-TO: Use Custom Controller for Action Implementation
Rebooking Services
Applications
Simplified Navigation
Control Descriptor
Attachments Control
Choice Control
Composite Control Descriptor
Container Controls
Dashboard Widget
Dynamic Grid
Email Descriptors: Literals
Enum Picker
Grid
Grid Controls
Hierarchical Picker Control
Image Picker
Journal
Layout Grid
List Control
Literals
Multi Fragment Grid
Non Visual Controls: Global Search Manager
Non Visual Controls: Dialog Manager
Non Visual Controls: E-mail Attachments
Non Visual Controls: Message
Objects Grid
Objects Grid Control
Objects Picker Control
Object Picker
Object Relations Grid
Related Objects Picker Control
Wizard Manager Control
Data Query
Data Query Primary Filter Configuration Example
Document Preview
Keyboard shortcuts and navigation
Layout designer
Data Model
JavaScript Library for Layout Designer
Layout Data Model Designer
Methods in Calculated Fields
Layout Templates
Charts details: performing multi-context actions
Dataset View
Dialog
Dialog: Handling Concurrency Problem in Dialogs
Landing Page
Preview
Use Case: Creating Dashboards
Wizard
Navigation Items
Structures
Ownership section
Search in UUX
Quick Filters
Search Filters
Unified Search Experience
Service Management Guide
Frequently asked questions - FAQ
How to make Ticket Category field empty and mandatory for selection during creation
How to show browser warning banners?
TRASH
Availability
Sending Emails
Themes
Nucleo Icons Set
User Defined Localization
User Interface Personalization
WAI-ARIA Support and Accessibility
Enhanced Color Contrast
Matrix42 Accessibility Statement
New Look Overview
How to apply New Look
Services and Processes
Compliance Rules
Compliance Rules: switching to the new Email Engine
E-Mails
Email Engine and Designer
Designing Emails
Data Table Control
E-mail Descriptor
Repeater Control for Email Designer
E-mail Configurations
E-mail Signatures
E-mail Skins
Engines
Migrate Engine with custom parameters to UUX
Migrating Engines to Support Engine Activation Sequences
Engine Activations
Data Structure and Data Layer
ASQL
Base Schema Examples
Configuration Item
New Management Area
Data Definition
Pickup Data Definition
History Wizard
Data Layer Basic API
Query Analyzer
Reports
Performance Analysis Report
History SDK
Schema Scripts
SQL queries limitations in customizations
Generic Data Access REST API
Security
Authentication and Authorization Scenarios
Creating User Role
Security Management: User Roles and Permissions
How to Set Audience in SolutionBuilder
Secure Token Service configuration
Universal STS/SAML2 for all WM applications
Configuration Packaging
Adjust Scripts Order
Configuration Package Export
Configuration Package Installation
Configuration Package Uninstallation
Configuration Packaging Particularities
Configuration Project Development
Converting Add-On to Configuration Package
Solution Builder Samples
Getting Started
How to build a new UUX application
Sample: Fleet Management Application
Build basic Fleet Management Application
Car Tracking 1: Introduce Custom Control "Map"
Car Tracking 2: Web Service for Tracking Car
Car Tracking 3: Car Action "Track on Map"
Configuration Package
Configuring Application Security
Define Fleet Management Data Model and Configuration Project
Use Themes to customize Fleet Management application appearance
Use Workflow to implement "Report Accident" action
Solution Builder Development Process
Configure project in SolutionBuilder platform
Data Object CRUD operations Middleware
Folder Structure of the SolutionBuilder based Applications
Localizing Configuration Packages
Setup development environment for SolutionBuilder based applications
Test Automation of SolutionBuilder applications: Getting Started
Working with Layout Designer
Add new Control to Layout Designer
How To: Dynamically fill the Multi-Fragment grid
How to: Set Default Value for Enum Picker control in Dialogs
How to: Use Javascript Expression for hiding irrelevant UUX Actions
Introduce a new Style for a Control in Layout Designer
DRAFTS
Security
CRUD Security Management in UX
Installation and Setup
Hardware Sizing
Preparations and Compatibility
System Components
Installation and Configuration
Organizational Requirements
Installation: Step by Step
Logging On and Logging Off
Configuration wizard
Configuring Transaction Isolation Level Snapshot
Matrix42 Application Server Clustering
Azure SQL Managed Instance Support
How to configure Load Balancer
How to install and update nodes in the cluster
SQL Cluster Support
Setup - STS Configuration
SQL Server: How To Enable Encrypted Connections
System Requirements
Troubleshooting
Configuration Error
Configuration Item
Connector
Data Definition
Other
Protected CI
Update
Install the Update
Validate the System After an Update
Remove ESM Legacy Console
Update with PowerShell script
PowerShell Cmdlets
Interactive Usage of PowerShell
Reference
Using Sample Scripts
Installing Customer Environments on Matrix42 Labs
Server Migration Guide
Migrating the Entire Application to a New Environment
Migrating the Databases to a New Server
Server Migration FAQ
Database Security
Migration to UUX
Uninstallation
Best Practices
Configuring WPM to Use Custom Domain Names
Workflow Designer
Workflow Designer Overview
Workflow Designer Installation
Workflow Designer Actions
Workflow Designer
Workflows
Workflow Designer Default Actions
Workflow Studio
Workflow Studio
File Menu
Editor
Editor Window: Flow Chart
Repository
Workaround for Changing the Variable Scope
Custom Activity Property Designer
Delivered Activities
Matrix42 Workflow Studio: General Workflow Activities
Matrix42 Workflow Studio: Basic Activities
Matrix42 Workflow Studio: Empirum Activities
Matrix42 Workflow Studio: Integration Activities
Matrix42 Workflow Studio: Service Catalog Activities
Matrix42 Workflow Studio: Service Desk Activities
Matrix42 Workflow Studio: VMware Activities
History
Tracking Mode
Workflows
Manage Workflows
Workflow Migration
Manage Workflow Activities
Workflow Activities Migration Guide
Manage Categories
Manage Workflow Assemblies
Manage Workflow Configurations
Workflow Instances Activity Monitoring
Workflows Health Check
Walkthroughs
Execute Workflows from Compliance Rules
Execute Workflows from Actions
Workflow Engine
Deactivating AppFabric on your own in DWP 10.1.1 or higher
Matrix42 Worker Engine
Workflow Engine Migration Guide
Extension Test Studio
Extension Test Studio Browser Matrix
How to fulfill the Software Prerequisites - Docker Desktop
Testing your Extension
Integration
Business Processes and API Integrations
API: Generic Data Service
How to implement new Business Logic
Integration with Power BI
Web Services: REST API integration
Public API reference documentation
Close an Incident or a Service request
Close a Change Request
Close a Problem
Close a Task
Configuration Package Installation API
Fragments Data Service: Add Fragment Relation
Fragments Data Service: Create Fragment
Fragments Data Service: Delete Fragment
Fragments Data Service: Delete Fragment Relation
Fragments Data Service: Get a list of Fragments
Fragments Data Service: Get a list of Fragment Relations
Fragments Data Service: Get Fragment data
Fragments Data Service: Update fragment
Front End Public API
Login and Logout
Objects Data Service: Delete Object
Objects Data Service: Get Object data
Object Data Service: Create Object
Object Data Service: Update Object
Workflow Public API
Service Connections
Dropbox Tenant Configuration for Dropbox Service Connection
Email settings: Gmail Configuration for Google Workspace Service Connection
Email settings: Microsoft Exchange Server and Service Connections
Google Drive Tenant Configuration for Google Workspace Service Connection
How to build a bidirectional connector based on Service Connections
Matrix42 Service Connection
OneDrive Tenant Configuration for Microsoft 365 Service Connection
Web Services: Authentication types
Web Services tokens: Generate API Token
Data Gateways
Deep Linking
Develop and Register Web Service
Digital Workspace World 2020
Front-End Workspaces
Import
Create an Import Definition
Generic Data Import Export
Generic Data Import (GDIE) Troubleshooting
Importing Data as Quick Import Definition
Import Log Files
Import Schedule Settings
Integration Framework and Data Providers
Activating Data Providers
Built-In Data Provider
Active Directory
HowTo: Configuration of Active Directory
HowTo: Configuration of Active Directory Federation Services
Microsoft Entra ID Data Provider
Azure AD (native) vs. Azure AD (with MyWorkspace): What's the Difference? Which Should You Choose?
Configuring Microsoft Entra ID / Microsoft 365 integration with DWP
Configuring Microsoft Entra ID / Microsoft 365 integration with DWP: Advanced Settings
Creating a New Data Provider
Progress Monitoring for Data Providers
Incident Management
DevOps Portal
Analyze how your Extension is used
Build & Deploy an Extension with the Matrix42 CLI
Build & Deploy an Extension with GitHub Actions
Create your first Сontrol as a Community Extension
Deleting and Restoring Extensions & Releases
Dependencies
Enable In-App Purchases for your Extension
How to install and configure Matrix42 Extensions Publishing Tools for Azure DevOps
How to resign your Release in case of a revoked Matrix42 Developer Identity
Installing an Extension
Learn more about permissions
Learn more about Releases
Matrix42 Developer Identities
Build & Deploy a Configuration Package with Azure DevOps Pipeline
Publish your Extension
Sign Releases using your Matrix42 Developer Identity
Test your Extension
What is a Digital Signature?
FAQ
Configuration Projects
Can I get access to Configuration Projects without DWP Subscription?
Data Layer
Why using Filter Expression is unsafe?
Extension Gallery
How to Customize Layouts in DWP?
How to identify if a license is required for the selected extension?
How to safely develop Customizations and Extensions for DWP?
Is there any difference in support for Extensions that require a license and those not?
Who is providing support for my Extension?
Licenses
Why the Data Provider is shown as not licensed even though I have a valid license?
Reports
How to structure and deploy Custom Reports?
How to structure and deploy Reports for Cloud Environments?
Service Layer
Configure Proxy Server for DWP outgoing requests
Update
Why Configuration Projects have disappeared after installing Hotfix/Update?
Why my custom reports were removed after the system update and how to restore them?
Workers FAQ
Can a license enabling the Worker Technology help to fix issues with the Workflow Engine after an Update to 10.0.2 or higher?
Error message System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it
Error Message: System.ServiceModel.Security.SecurityNegotiationException: Could not establish a secure channel for SSL/TLS with
I have the issue that Workflow Studio is not licensed. Do I need the Worker Technology or a license enabling it to solve that?
What are the known issues with Workflow Worker in 10.0.2?
What can I do if Emails are not sent after the update to 10.0.2?
What can I do if the Workflow Studio shows the unhandled exception error message when publishing a workflow?
What can I do if Workflows are frozen in status “in a queue” if I have the new Worker Technology enabled and licensed?
What can I do if Workflows can not be chosen in Compliance Rule or Engine Activation if I have the new Worker Technology enabled and licensed?
What can I do if Workflows that use PowerShell activities can not load 64-bit modules when using new Worker Technology?
What is required to switch back from the Workflow Technology to Microsoft AppFabric in my environment?
What is required to switch the Workflow Execution Engine to the new Worker Workflow in my environment?
What should I do if the Workflow Execution Engine has been automatically changed to the new Worker Technology after saving a Workflow?
Why action "Set Execution Engine" shows that my Workflow runs on "Workers" when in Preview it is still "AppFabric"?
Will an update activate Worker to execute tasks instead of Data Gateways automatically?
Will an update switch all workflows to be executed by the new Worker Technology automatically?
System Diagnostics and Maintenance
Backup & Recovery
License Certificates
Maintenance Mode
Restarting the application
System Diagnostics and Server Logs
Marketplace
Products and Add-ons
Matrix42
Barcode Label
BPMN Workflow Integration UUX
Change Object Value
CleanDatabase
Email Robot Extended
Extended Copy
ICS Renderer
Journal Extended
Matrix42 File Storage Services
Send Email with Journal
Service Desk Hub
Ticket Translator
Connectors Overview
Marketplace discontinued Add-ons
Platform
End-user
Signing up for Matrix42 Account Services
Partner Center
Partner Center Getting started
API Documentation
1. Partner Center API Getting Started
2. Partner Center API Usage
3. Partner Center API Contracts
Processes (internal)
Lock product fields and allow vendor to edit his published add-ons
Product and Content Privacy Compliance
Academy
Create an Academy training
Multi-factor authentication
Distribute Multi Factor Authentication
Partnership
Customizing Tools
Sample c# Code to check license key (certificate)
Extension Gallery and DevOps Portal
Extension Gallery (Frontend) & DevOps Portal (Backend)
Learning Paths for Partners and Customers
Becoming a Matrix42 Marketplace Partner
Matrix42 internal
Cloud Operations
Cloud Operations
Technical Writing
HowTo: Configuration of Azure Active Directory with MyWorkspace
Matrix42 Production
Team Iridium
Outdated Help sites
Mobile Devices Actions
Activate a device managed in Empirum
Block an EMM device
Disable a device managed in Empirum
Install the app portal on an EMM device
Remove business data from an EMM device
Reset an EMM device
Unlock a Windows Phone EMM device
Navigation item Assignments connected
UEM Service for Empirum Update Guide
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