Technical Prerequisites

Matrix42 AI Assist for Service Desk enhances our existing Enterprise Service Management solution. To use this feature, the following technical requirements must be met:

• Your Matrix42 Enterprise Service Management deployment needs to be version 12.1 or higher.
• The New Look must be enabled.
• Preview and Edit dialog windows for Tickets, Incidents, and Service Requests must not be customized - the default configuration is required.

Network access to the M42Next cloud platform needs to be enabled, e.g., to authenticate the service connection to https://mx42-prd.eu.auth0.com/oauth/token.