Technical Prerequisites

Matrix42 AI Search in Self Service Portal enhances our existing Enterprise Service Management solution. Following technical requirements need to be in place

• Matrix42 Enterprise Service Management starting version 12.0.6
• 'New Look' enabled
• Default Data Queries in Self Service Portal

Network access to the cloud platform M42Next needs to be enabled, e.g., to authenticate the service connection to https://mx42-prd.eu.auth0.com/oauth/token.