Troubleshooting

An existing connection was forcibly closed by the remote host

• Cause: Blocked network traffic.
• Solution: Ensure that network access is allowed to the following endpoint:
  • https://mx42-prd.eu.auth0.com/oauth/token

Aurora feature 'e902b525-7c02-44db-88dc-285aa7114130' is disabled

• Error Log:

  2024-07-18 11:23:46,848 ERROR 118 ServiceLayer (null) (null) (null) (null) 12.0.5.3445 - Aurora feature 'e902b525-7c02-44db-88dc-285aa7114130' is disabled
  

• Cause: Missing permission to use the specified feature.
• Solution: Review and adjust user permissions as necessary to enable access.

M42Next subscription missing feature

• Cause: The M42Next subscription is not configured to use the requested feature.
• Solution: Contact the M42Next core team to update the subscription configuration.

Batch insert request failed with BadRequest

• Details:

  
  {
    "errorId": "9077e51b-682c-4f7f-9357-a50b63755498",
    "title": "Failed to ingest events.",
    "status": 400,
    "requestId": "0HN6J79U0G0I2:00000CA3",
    "correlationId": "b927e4f2-3f34-4cc1-8788-59285666d69d",
    "operationId": "9d30dcf4f094e86d25e24054e805d3da",
    "errors": [
      "[97]: data.owner.displayValue is required.",
      "[155]: data.owner.displayValue is required."
    ]
  }
  

• Cause: Missing required fields in data ingestion.
• Solution: Ensure all required fields are populated in the source (ESM) data.

Error Message for Proposals

• Cause: Various issues, such as the API message size exceeding limits due to a large category tree.
• Solution: Currently under review. Contact support for further guidance if the error persists.

Key Constraint - ESMAiOpsJournalPickupAction

• Cause: Missing entry in Pickup-Table after updating the extension.
• Solution: Uninstall the extension and perform a clean reinstallation to resolve the issue.

The AI Assist bar doesn't appear when I access the preview

• Cause: It might be that you did copy the dialog and it therefore wasn't updated with the required UI control.
• Solution: Update the preview with the required control as shown below.

Use the Layout Designer to get and add 'AIOps: Ticket AI Toolbar ' from the toolbox.

Once the control is added, set the ticket ID from data sources.