Processed Data
AI Assist for Service Desk uses data extracted from tickets and feeds it into its AI Model to enable all its features. Below you can find a list of each AI capability and the data it processes
Classification
- Ticket data
- Summary
- Description
User Mood
- Ticket data
- Summary
- Description
- Journal Entry created by user or attached users
Summary
- Ticket data
- Summary
- Description
- Journal Entry
Resolution Helper
- Ticket data
- Summary
- Description
You can also view the Use Cases for all the AI Assist toolbar functionalities here.