Configuration

Prerequisites

In order to configure a new service connection your account must have an Administrator role, as well as the necessary permissions to configure the connection.

You also need to download the AI Assist for Service Desk extension that can be found here.

Creating a new Service connection

1. Navigate to ADMINISTRATION > Integration > Service Connections > Tenants and create a New Tenant.

2. Fill in all the required fields and hit Save & Close.

3. Next, navigate to ADMINISTRATION > Integration > Service Connections > Connections.

4.  In the Service field, search for the service you want to create a new connection for. In the Tenant field, select the tenant you created earlier, and add a Name for the new connection. Once all the fields are configured, the SETUP AUTHENTICATION button is displayed.

5. Click the SETUP AUTHENTICATION button. If all the data entered earlier is correct, a message is displayed informing you the Service Connection Authentication has been successfully fulfilled.

Ingesting Data

Navigate to ADMINISTRATION > Services & Processes > Engine Activations, search for M42Next Data Ingesting and select the check box next to it.

Installing the Extension

Next, install the extension mentioned in the Prerequisites section of this page.