You can use the UEM console to unlock a Windows Phone, for instance, if somebody has forgotten his PIN code. To reset the PIN code, please proceed as follows:
- Open the UEM console.
- Enter a search term under Search Text (e.g., device name, user name, model or OS) as filter.
- Click the respective device; the right Device window displays all available device data.
- Open the Actions menu and click More.
- Now click Unlock and click the button in the bottom right corner to confirm.
Now the device will display the log-in screen where you can log into the device with a newly generated PIN code, which is displayed in the UEM console.
If no unlock PIN has been set on the Windows Phone, it is not possible to use this feature.