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Matrix42 Self-Service Help Center

Contact Details

Overview

 

Support-Hotline

Support-Hotline DEU

   (Mo - Fr / 8.30 AM - 5 PM) (German Time)

+49.6102.816.140

Support 24/7 Hotline

   (Mo - Fr / 5 PM - 8.30 AM) (German Time)

   (Weekend and Public Holidays: 0.00 - 23.59)

+49.6102.816.120

Premium Support Hotline (German Time)

   (Mo - Fr /  7 AM - 8.30 AM and 17.00 PM - 8 PM ) (German Time)

+49.6102.816.540
Support-Hotline AMERICAS
   (Mo - Fr / 13.00 - 23.59 ) (German Time)

 

+49.6102.816.519

 

 

1st Level Standby

On Business days from 7.00 AM - 8.00 PM (German Time) by support team (earl shift and late shift)

See shift schedule:

Schichtplan

+49.6102.120
 

 

 

In the remaining time the calls are taken by CDS

 

+49.6131 3241 1384

CDS

Username: customer_628
Password: 5gV-R7t-NU7

2nd Level Standby Empirum

General +49.152.5799.3007
PIN: 5754 / PUK: 54998444

2nd Level Service Store Bereitschaft

General

+49.172.4732.185
PIN: 3359 / PUK: 36229736

2nd Level MWM Bereitschaft

General +49.152.5799.3054
PIN: 6466 / PUK: 11139753

2nd Level Cloud Operations Standby

Roland Leeb Mobil +49.174.3440.470
Festnetz Office +49.6102.816.163
Festnetz Privat +49.721.989.0398
Mail Office roland.leeb@matrix42.com
Mail Privat roland@leeb.ch

Internal IT Standby

Roland Leeb Mobil +49.174.3440.470
Festnetz Office +49.6102.816.163
Festnetz Privat +49.721.989.0398
Mail Office roland.leeb@matrix42.com
Mail Privat

roland@leeb.ch

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