What is Matrix42 Call Tracker

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This section describes the scope of work and technical prerequisites of the TAPI interface from Matrix42 Software Asset and Service Management, the so-called Matrix42 Call Tracker. It also shows the installation procedure and background information for the TAPI interface of this tool.
For more information about the TAPI interface, see Telephony Application Programming Interfaces and Microsoft Telephony API Wiki.

Target audience:

Service Desk employees
Project managers
Pre-sales consultants
IT consultants

Call tracker for outbound calls:

Call tracker for inbound calls: