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Matrix42 Self-Service Help Center

Access to Search Pages

Overview

Refer to the table below for standard access rights to search pages on a per User Role basis.

 

Tabulators

Incident Management  

Ticket Management Service
Request Management

 

Problem Management

Change Management

Service Desk Management

Service Level Management

Service Desk > Home 

- - -
Service Desk > Announcements

Service Desk > Collaboration

Service Desk > Collaboration > Tasks

Service Desk > Collaboration > Calendar

Service Desk > Collaboration > Notes

Service Desk > Tickets - - - -

Service Desk > Incidents

Service Desk > Service Requests  - - - -

Service Desk > Problems

Service Desk > Changes

Service Desk > Known Errors

Service Desk > Knowledge Base

Service Desk > Configurations

Service Desk > Configurations > Quick Calls

-

-

-

Service Desk > Configurations >
E-mail Signatures

Service Desk > Configurations >
E-mail Templates

Service Desk > Configurations > Task Templates

Service Desk > Configurations > Change Templates

-

-

Service Desk > Configurations > Categories

Service Desk > Configurations > Holidays - - - - -
Service Desk > Configurations > Service Time Profiles - - - - -

Service Desk > Service Level Management

-

-

Service Desk > Service Level Management > Service Level Agreements

-

-

Service Desk > Service Level Management > Operation Level Agreements

-

-

Service Desk > Service Level Management > Underpinning Contracts

-

-

Service Desk > Reports

- - - -

-

-

Service Desk > Settings

 

Legend: • = Permitted - = Not defined
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