Access to actions
Overview
Actions |
Incident Management |
Problem Management |
Ticket Management | Service Request Management |
Change Management |
Service Desk Management |
Service Level Management |
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Service Desk > Establish Remote Connection |
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Administration > Security > User roles > Set Permissions |
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Service Desk > Assign Service |
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Service Desk > Repair Service |
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Service Desk > Unassign Service |
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Service Desk > Reset Account |
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Service Desk > Accept |
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Service Desk > Agree Change |
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Service Desk > Send E-mail |
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Service Desk > Close |
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Service Desk > Create Announcement |
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Service Desk > Create Change |
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Service Desk > Create Incident |
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Service Desk > Create KB Article |
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Service Desk > Create Problem |
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Service Desk > Edit |
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Service Desk > Forward |
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Service Desk > Search in Knowledge Base |
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Service Desk > Send via E-Mail |
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Service Desk > Merge [Incidents] |
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Service Desk > Merge [Problems] |
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Service Desk > Pause |
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Service Desk > Return to Role |
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Service Desk > Reopen |
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Service Desk > Track Working Time |
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Service Desk > Recover Computer |
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Service Desk > Reinstall Computer |
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Legend: |
• = Permitted |
- = Not defined |