Skip to main content
Matrix42 Self-Service Help Center

Creating an Incident with a Quick Call

A quick call is a template for recurring support queries. The basic information is already entered in the quick call and can be used for creating new tickets.

  1. Go to Matrix42 Software Asset and Service Management > Service Desk application.
  2. In the navigation area, click Incidents.
  3. On the toolbar, click Add Incident. A properties dialog opens.
  4. Select a template in the Quick Call field. The data from the quick call is copied to the incident.
  5. Enter detailed information about the incident. For detailed description of the Incident dialog, refer to the Incident Dialog article in this User Guide. 
  6. Click DONE at the bottom to save and close. 
  • Was this article helpful?