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Matrix42 Self-Service Help Center

Creating an Incident with a Quick Call

A quick call is a template for recurring support queries. The basic information is already entered in the quick call and can be used for creating new tickets.

  1. Start Matrix42 Workspace Management and click the Service Desk workspace.
  2. In the navigation area, click Incidents.
  3. On the toolbar, click +Add Incident. A properties dialog opens.
  4. Select a template in the Quick Call field. The data from the quick call is copied to the incident.
  5. Enter detailed information about the incident.
  6. Click DONE at the bottom to save and close. 
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