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Matrix42 Self-Service Help Center

Availability

On the Availability dialog page, you define the target availability and the user capacity of services and/or assets.

availability.jpg

The availability performance indicators are as follows:

  • Ensured Availability (in %): Total time period when the service was available.
  • Meantime Between Failures (MTBF) in Days: Average time between the two incidents that affect the availability.
  • Meantime Between Service Incidents (MTBSI) in Days: Average time between the two incidents that are related to this SLA.
  • Meantime to Restore Services (MTRS) in Days: Average time until the incidents that affect the availability are solved.

The capacity indicators are as follows: 

  • Minimal Amount Users: Target value for the minimum required number of users of this service. 
  • Capacity Maximal Users: Target value for the maximum permitted number of users of this service.
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