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Matrix42 Self-Service Help Center

Access to Actions

Overview

Actions

Incident Management

Problem Management

Ticket Management Service Request Management

Change Management

Service Desk Management

Service Level Management

Service Desk > Establish Remote Connection

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Administration > Security > User roles > Set Permissions

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Service Desk > Assign Service

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Service Desk > Repair Service

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Service Desk > Unassign Service

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Service Desk > Reset Account

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Service Desk > Accept

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Service Desk > Agree Change

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Service Desk > Send E-mail

Service Desk > Close

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Service Desk > Create Announcement

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Service Desk > Create Change

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Service Desk > Create Incident

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Service Desk > Create KB Article

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Service Desk > Create Problem

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Service Desk > Edit

Service Desk > Forward

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Service Desk > Search in Knowledge Base

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Service Desk > Send via E-Mail

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Service Desk > Merge [Incidents]

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Service Desk > Merge [Problems]

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Service Desk > Pause

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Service Desk > Return to Role

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Service Desk > Reopen

Service Desk > Track Working Time

Service Desk > Recover Computer

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Service Desk > Reinstall Computer

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Legend:

• = Permitted

- = Not defined

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