By default, when you create an incident in Service Desk or Self Service Portal, the user's devices are automatically added to the asset. You can turn off that options.
How to Disable/Enable auto-prefill asset when reporting Ticket
- Start Matrix42 Workspace Management and click the Service Desk workspace.
- In the navigation area, click Settings.
- Cick the Edit action in toolbar at the top of the System Settings Preview that appears.
- Find the Incident Settings section and uncheck "Prefill Asset when reporting Ticket".
- Click DONE.
This option is applicable to:
- Service Requests