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Matrix42 Self-Service Help Center

Service Time Profile

Overview

A service time profile defines service times, location, and time zone for the service level.

serviceprofile.jpg

General

  • Name: Internal name of the service time profile.
  • Status: State of the service time profile. Only active service time profile can be selected in the service level.
  • Time Zone: Time zone for which the service time profile applies.
  • Apply Regional Holidays: Define whether a country's holidays are considered as work-free.
  • Country: Country the holidays of which will be used.
  • Working Times Configuration: Define working times that are valid for the service level.
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