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Matrix42 Self-Service Help Center

Service Time Profile

Overview

A service time profile defines service times, location, and time zone for the service level.

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General

Name Internal name of the service time profile.
Status State of the service time profile. Only active service time profile can be selected in the service level.
Time Zone Time zone for which the service time profile applies.
Apply Regional Holidays Define whether a country's holidays are considered as work-free.
Country Country the holidays of which will be used.
Working Times Configuration Define working times that are valid for the service level.
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