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Matrix42 Self-Service Help Center

Silversync Update II: Standalone Uninstallation

Uninstall Software

This Guide is designed for Silversync updates when Silversync runs on a dedicated standalone server

Silversync

  • Open Control Panel
  • Open Programs and Features
  • Select Silversync
  • Click Uninstall
  • Confirm with Yes
  • Click OK at the Reboot prompt
  • Wait until the process is finished
  • Refresh your Programs and Features view
  • Silversync should now be disappeared

Universal Agent Framework

  • Select Universal Agent Framework
  • Click Uninstall
  • Confirm with Yes
  • Wait until the process is finished

Delete Folders

Silversync

  • Open Windows Explorer
  • Delete your Silversync Installation Folder C:\Silversync
  • Right click the folder and click Delete

Check Service Folder

  • Navigate to C:\Program Files (x86)
  • Check if Silverback folder has been removed
  • If not, please delete it 

It contains the Silversync Service files and will usually be removed with the software uninstallation

Universal Agent Framework

  • Navigate to C:\Program Files
  • Right Click Matrix42 Folder
  • Click Delete

Delete Registry Entries

  • Press Windows + R on your Keyboard
  • Enter Regedit and press enter
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Matrix42\
  • Right Click Silversync
  • Click Delete
  • Confirm with Yes

Next Steps

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