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Matrix42 Self-Service Help Center

Cloud Connector Update I: Upgrade to new version

Download Files

  • Open Matrix42 Marketplace
  • Click Login
  • Enter your Matrix42 Account credentials
  • Download newest Cloud Connector Files

Stop Services

  • Navigate to your Server
  • Open Services
  • Stop all Silverback Cloud Connector Services

Uninstall Cloud Connector

  • Open Control Panel
  • Open Programs and Features
  • Select Cloud Connector
  • Click Uninstall
  • Confirm with Yes
  • Wait until Uninstall Process is finished
  • Restart Server (optional)

Install CLoud Connector

  • Run your downloaded Cloud Connector executable
  • Click Next
  • Select I accept the terms in the license agreement
  • Click Next
  • Click Next
  • Select the number of Cloud Connectors you want to install
  • Click Next
  • Click Install
  • Click Finish

Start Services

  • Navigate back to Services
  • Start all Silverback Cloud Connector Services

Check Silverback

  • Navigate to your Silverback Management Console
  • Login as an Administrator
  • Navigate to Admin
  • Open to Cloud Connectors
  • Check if the updated Cloud Connectors with the corresponding version are listed
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