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Apple Deployment Programs III: DEP in Silverback

Register Device enrollment program 

Enrolment into Device Enrolment Program will be handled in Apple Business Manager Configuration Part.

Configure Device Enrollment Program

Apple’s Device Enrollment Program can be managed from this section in the Admin Tab. The Device Enrollment Program allows you to have devices enroll into Silverback on first setup, rather than having the user navigate to the Silverback Self Servier portal after setup.

  • Login to Silverback
  • Navigate to Admin 
  • Navigate to Device Enrollment Program

Home Section 

The main page gives an overview of the status and information relating to your Device Enrollment Program account. The organization and server information is displayed after a successful import of your token. The Account Overview section indicates how many devices are currently in your DEP account and how many are currently enrolled in Silverback.

 

Devices Section

The Devices section lists the devices in your DEP account and an associated username if the user is enrolled. The table shows a list of all users in your DEP program, regardless of whether they are enrolled in Silverback. The list can also be exported by clicking the Export button. The table shows the following details:

Column Description
MDM Username If the serial number matches a currently enrolled user, it will be displayed here
Serial Number The serial number of the device in your DEP program
Model The model description of the device
Disown Removes the device from the current and future DEP accounts.

The disown function will permanently remove a device from current and future DEP accounts. It is not recommended to use this and it is irreversible. 

Settings Section

The Settings section allows you to configure your integration with Apple’s DEP program and determine the device behavior.

Control Description
User Prompt Text The text presented to the user on enrollment.
Company Token The token file provided by Apple
Settings
Allow Pairing Determines if the device can be paired with a computer.
Supervised Determines whether the device will be supervised.
Mandatory Determines if the user can skip the enrollment process. Note: The device will be unusable unless enrolled in Silverback.
MDM Profile Removable Determines whether the MDM profile can be removed by the user after enrollment
Support Phone Number Displayed to the user in the About section on enrollment.
Department Displayed to the user in the About section on enrollment.
Activate Apple Location Location for the devices to activate on enrollment. This should be changed to reflect your server address.
Skip Setup Items
Location Skip Location Services setup
Restore Skip Restore from backup
Apple ID Skip entering Apple ID information
Terms and Conditions Skip Terms and Conditions Agreement
Siri Skip Siri Setup
Diagnostics Skip Send Diagnostics prompt
Passcode Skip Passcode Setup
Touch ID Skip Touch ID Setup
Apple Pay Skip Apple Pay setup
Zoom Skip Zoom Setup
Move from Android Skip the migration from Android prompt
DisplayTone Setup Skips DisplayTone setup
Privacy Pane Skips privacy pane
Add Cellular Plan Pane Skips the add cellular plan SIM Setup pane
Home Button Screen Skips the Home Button Sensitivity screen in iOS.
iMessage and FaceTime Screen Skips the iMessage and FaceTime screen in iOS.
On-boarding Screen Skips on-boarding informational screens for user education (“Cover Sheet, Multitasking & Control Center”, for example) in iOS.
Screen Time Skips the screen for Screen Time in iOS.
Software Update Screen Skips the mandatory software update screen in iOS.
Watch Migration Screen Skips the screen for watch migration in iOS
Registration (OS X) Skip OS X Registration
FileVault Setup (OS X Skip File Vault setup for Mac
Choose Your Look Screen (OS X) Skips the Choose Your Look appearance screen in macOS.
iCloud Analytics Screen (OS X) Skips iCloud Analytics screen in macOS.
iCloud Documents and Desktop Screen (OS X): Skips iCloud Documents and Desktop screen in macOS
Certificates
Anchor Certificates Additional root certificates to be trusted by the device
Supervising Certificates If Allow Pairing is disabled, enter supervising computer certificates to allow the device to connect to that machine
Save Saves settings

Logs 

Clicking the Logs button will export a *.csv file of actions that have been performed specifically on the Device Enrollment Program. This covers changes made by administrators and also events that are related to the Silverback connection to Apple. 

The file will contain the following information:

  • Log ID
  • Date
  • User Name
  • Action
  • Action Destination 
  • Http Code
  • Http Text

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