By clicking the navigation item Settings a preview of the currently saved settings will be shown on the right side.
In order to edit these settings click Edit.
Empirum API Settings
Here you can configure the access to your Empirum API.
Please specify the protocol type of your Empirum API Service installation is configured and running at. You can select either net.tcp, http or https in the drop down menu, depending on your Empirum-API configuration on your Empirum Server.
- IP Address
Please specify the name or the IP address of your Empirum API Service (Empirum Server).
Please specify the port number on which your Empirum API is configured to listen.
The default port for TCP is 9100. You can find these information at your Empirum Server. Start Empirum DBUtil and navigate to Install/Configure Services > Empirum-API.
Please specify an Empirum user to access the Empirum-Database.
Please enter the password of the specified Empirum user. The password will not be shown in the UI and will be saved encrypted.
In order to verify the settings please first save any changes and then use TEST API SETTINGS to verify connection.
- Time Zone (Server)
To cover the time zones e.g. different time zones in the company, you have the option under Time Zone to select the corresponding time zone set on the Empirum server. The default setting is (UTC) Coordinated Universal Time.
- Adjust for daylight saving time automatically
Check the box if you want to change the time to summer/winter time automatically. For the summer time applies: The time change takes place on the last Sunday in March. At 2 o'clock the clock will be set an hour ahead. For the winter time (normal time) applies: The time change takes place on the last Sunday in October. At 3:00, the clock will be turn back by one hour.
Empirum Web Console (EWC)
In this section you can configure a connection to an Empirum Web Console instance which can be set up for your UEM Environment. For further information on how to set up an Empirum Web Console, please read this article.
Here you can specify the protocol being used for the Empirum Web Console. You can either choose "http" or "https". The protocol must match the used protocol of the service management server. If the console uses https the EWC must also use https.
- Path to EWC
Here you can specify the IP Adress with Port to your Empirum Web Console (Example: "18.104.22.168:8443/empirum")
Here you can specify the Instance Location ( Empirum Database Name) that should be used.
Here you can specify the Domain name for logging into Empirum
Here you can specify the Username for logging into Empirum
- Password Style
Can be used as unencrypted or encrypted. A guide for the encryption can be found here (Section: 7 Integration in UserHelpDesk Systems).
The Password used for your target Empirum Instance.
With these settings you can configure two additional behaviors:
- The behavior of the backend concerning the matching and merging of devices that are available in the Silverback System as well as in the Empirum System.
- The behavior of the backend concerning the import of additional devices running on Windows and and macOS platform.
Option Import Windows 10 and macOS devices from Silverback
Check this option in order to import devices running on Windows 10 or macOS platform into your Service Management System.
For the changes to take effect you need to initiate a run of the Silverback Data Provider.
Option Device Matching
Check this option in order to avoid duplicate devices in the UEM Console that are available in both management systems (Silverback and Empirum). If activated, devices will show up as Management Type Hybrid under additional navigation item Endpoint Devices matched.
Device Matching criteria
The matching feature prevents double-managed Windows 10 or macOS devices to show up as two entries (one from Empirum, another one from Silverback) in the UEM Console. Matching follows these rules:
- Identifying redundant Windows 10 and macOS device entries by the devices Serial Number and OS Platform
- Properties and inventory information are merged from latest (newest LastSeen date) device
As an outcome only one device entry will be displayed and Management Type is set to Hybrid. This hybrid device will be shown under navigation item Endpoint Devices matched.