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Matrix42 Self-Service Help Center

How to add new or update expired License Certificates?

If you need to update the License Certificates when they expire, change test keys to the new ones, or add new Certificates you can run the Configuration Wizard and upload them as described in the Manage License Certificates section

Another way to upload License Certificates without running the Configuration Wizard is as follows:

  1. On the Application Server, delete old certificate files of the expired products from the certificates folder of your installation directory.
    By default, they can be found at C:\Program Files (x86)\Matrix42\Matrix42 Workplace Management\Certificates
  2. Copy the new *.certificate files to the folder:
    License Certificates path.png

    Request new License Certificates through salesadministration@matrix42.com.     

  3. Restart the Matrix42 Services

  4. If after Services restart the License Certificates are still not applied, reboot the Application Server. 

During the server restart, the web application can not be reached.

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