Sets status "Close" for a single or many:
- Service requests.
Enumerated instances are further referred to as "Ticket".
For a list of available HTTP request headers see Web Services: REST API integration.
Array of GUIDs of the tickets to be closed.
|array of GUIDs||Required|
|Comments||HTML formatted text for the task solution.||string||Required|
specifies a reason for the closed ticket. Possible reason values and meaning:
specify an error type of the closed ticket. Possible error type values and meaning:
GUID of an actually affected asset or a physically available device currently represented in the system and added via Assets application.
All available asset GUIDs can be retrieved by get a list of fragments method from SPSAssetClassBase fragment, ID element.
GUID of an actually affected service currently available in the system, added via Service Catalog application and represented for the end-users of the Self Service Portal.
All available service GUIDs can be retrieved by get a list of fragments method from SPSArticleClassBase fragment, ID element.
specifies affected service availability for the closed ticket. Possible reason values and meaning:
specifies affected asset availability for the closed ticket. Possible reason values and meaning:
All available category GUIDs can be retrieved by get a list of fragments method from SPSScCategoryClassBase fragment, ID element.
GUID identifier of the existing knowledge base article that should be related to the closed Problem.
All available knowledge base article GUIDs can be retrieved by get a list of fragments method from SVMKBArticleClassBase fragment, ArticleID element.
|CausedByTickets||specify GUIDs of the Problem(s), Task(s) or Change(s) that caused the current ticket to create a relation.||array of GUIDs||Optional|
Ticket-related user e-mail notification properties
users that should be additionally notified of the closed ticket via email.
Specify GUIDs of the users who are to receive a one-time email notification about the closed ticket(s).
All available user GUIDs can be retrieved by get a list of fragments method from SPSUserClassBasefragment.
|array of GUIDs||Optional|
Authorization: Bearer YWsamplezhZARaccessGDuctoken2sYW1
The server does not return any response.
Status Codes and Errors
The following table lists the returned HTTP status codes.
|204 No content||indicates that the server has successfully fulfilled the request and that there is no content to send in the response payload body.|
|400 Bad Request||specifies missing required parameters and arguments of the body message.|
|500 Internal server error||