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Matrix42 Self-Service Help Center

Workflow Designer Overview

This guide provides an overview of the Workflow Designer. In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.


Workflow Designer is a browser application that allows the automation of business processes using natural language and little to no coding skills. It allows domain specialists to create process automation like approvals in a single visual tool. By using Workflows, you reduce errors, eliminate redundant work, and improve overall efficiency. Workflow Designer is a Workflow management tool that can help to simplify the process of creating and managing workflows, making it easier to automate and streamline processes.

Please note that the new Workflow Designer is only available with our 2023 Subscription licenses or newer. If you are interested in upgrading or have any questions, please don't hesitate to reach out to your account manager. We appreciate your continued support and look forward to helping you to optimize your business operations.


  • New Tool in addition to Workflow Studio: Workflow Designer focuses on end-users and low code. Workflow Studio stays in place and is focused on advanced cases.
  • Work on any browser and any device: Workflow Designer is a web application developed on cutting-edge technologies and comes as an extension to UUX.
  • Intuitive UX and UI: Approval workflow is easy to configure and demonstrate — no need to have the technical expertise to design or adjust an approval process in the company. Add a new step, remove an existing one, or rearrange the approval steps' priority with just a few clicks and a drag-and-drop interface.
  • Predefined Approval Profile templates: Default templates are available for use out of the box. They are based on dynamic recipients and can be extended with ASQL statements in Service Catalog.
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