Other
This topic provides guidance on troubleshooting (including error IDs). The provided information concerns error messages related to the installation routine.
0019 - Global Configuration - Deleted Data Entry
Summary
If customer had deleted the predefined global configuration objects, this needs to be restored and marked as Customized.
Scope
Applies to the following CI: SPSGlobalConfigurationType.
Detects problems caused by customer changes.
Handling
This object is necessary to ensure proper functionality of the application and needs to be restored by applying the AutoFix.
0020 - Missing mandatory fragments
Summary
If there are no records in fragments of an object, which are mandatory regarding schema definitions of the respective CI, these fragments need to be created for making this object schema-compliant.
Scope
Applies to all Configuration Items.
Detects problems caused by customer changes.
Handling
These fragments should be created by applying the AutoFix.
0021 - Fragment Orphans
Summary
If there are records in a Data Definition table, which don't have an object (CI record) assigned, these fragment orphans should be deleted.
Scope
Applies to all Data Definitions.
Detects problems caused by customer changes.
Handling
This fragment should be deleted by applying the AutoFix.
0035 - Missing mandatory fragments (Manual)
Summary
If there are no records in fragments of an object, which are mandatory regarding schema definitions of the respective CI, these fragments need to be recreated for making this object schema-compliant.
Scope
Applies to all Configuration Items.
Detects problems caused by customer changes.
Handling
Manually fix the issue: This fragment has relations to other Data Definitions and therefore the system is not able to automatically fix the issue, however, it can be skipped. It is advised to manually fix this problem. You can do this using SQL Server Management Studio by execution of TSQL script which must recreate that fragment.
0040 - Duplicate fragments found
Summary
If fragments were added to objects which makes them inconsistent system will automatically detect and remove duplicates.
Scope
Applies to all security role objects and localization fragments.
Detects problems caused by customization.
Handling
AutoFix: all duplicate fragments for the object will be deleted.
0042 - Disabled Constraint found
Summary
If there were found disabled constraints without invalid data, system will automatically detect and enable constraints.
Scope
Applies to all objects.
Detects problems caused by customer changes.
Handling
AutoFix: All disabled constraints will be enabled.
0043 - Disabled Constraint with invalid data found (Manual)
Summary
If there were found disabled constraints and data is already inconsistent. This kind of change is not allowed and could harm proper functionality of application. It is advised to manually fix this problem.
Scope
Applies to all objects.
Detects problems caused by customer changes.
Handling
Manually fix the issue: Add missed fragments that are referenced by foreign key or remove reference to missed data. Finish installation afterwards by applying the AutoFix. Please get in contact with Matrix42 support if necessary.
0051 - Global Configuration - Recreated Data Entry
Summary
The predefined global configuration object has not the predefined object ID. Probably this issue has been appeared because object had been deleted and recreated afterwards.
Scope
Applies to the following CI: SPSGlobalConfigurationType
Detects problems caused by customer changes.
Handling
The original object ID should be restored by applying the AutoFix.
0081 - Custom triggers detected
Summary
If customer had created triggers directly at database, they need to be disabled.
Scope
Applies to all custom triggers.
Detects problems caused by customer changes.
Handling
This trigger needs to be disabled to ensure proper functionality of the application by applying the AutoFix. Please check any related customizations for proper functionality.
0200 - The Report Server cannot access the Private Key for the Service Account
Summary
The report server cannot access the private key for the service account. This key is used to decrypt the symmetric key that protects content in the report server database. This condition might occur after the password is reset for the report server service account.
Handling
You must either restore a backup key or delete all encrypted content (rsKeyStateNotValid).
- Open Report Services Configuration Connection.
- Connect to Server.
- Click on Encryption Keys.
- On the right side delete Encrypted Content.
- Click Apply.
1000 - AppFabric service log on account is not in AppFabric Security Group
Summary
One of AppFabric services (‘AppFabric Event Collection Service’ or ‘AppFabric Workflow Management Service’) log on account is not in selected AppFabric Security Group. These services are used by AppFabric and Matrix42 Software Asset & Service Management.
Handling
- Enable the option “Run AppFabric with Matrix42 Service Account” on “Service Layer Configuration” page.
This option will set Matrix42 Service Account as log on account of these services. It’s not recommended if the web server contains other applications that use AppFabric because it can break those applications.
- Add ‘AppFabric Event Collection Service’ and ‘AppFabric Workflow Management Service’ services log on account to selected AppFabric Security Group.
- Manually configure AppFabric security after installation or update process. See detailed technical information here.
1100 - Reporting Service over https configuration
Summary
M42 Logo is missing at reports with Matrix42 Software Asset & Service Management console configured over https only.
Description
The problem is in SSL settings. the issue can be reproduced in https/SSL environment only.
In the Reporting Services log there is an exception:
An error occurred retrieving the external resource 'https://localhost:443/SPS/images/ReportsLogo.png'. The underlying connection was closed. Could not establish trust relationship for the SSL/TLS secure channel. webserver!ReportServer_0-1!2114!04/22/2013-15:59:11:: INFO: Processed report. Report='/M42/EN/Service.
Handling
To solve this, you should have the Console client SSL certificate correctly installed on the reporting services server (in trusted certificates).