On the Availability dialog page, you define the target availability and the user capacity of services and/or assets.
The availability performance indicators are as follows:
- Availability (%): Total time period when the service was available.
- Meantime Between Failures (MTBF) in Days: Average time between the two incidents that affect the availability.
- Meantime Between Service Incidents (MTBSI) in Days: Average time between the two incidents that are related to this SLA.
- Meantime to Restore Services (MTRS) in Days: Average time until the incidents that affect the availability are solved.