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Matrix42 Self-Service Help Center

Manage subscriptions for Microsoft 365 and Adobe Creative Cloud


Both Adobe Creative Cloud and Microsoft Office 365 offer a subscription service. In Creative Cloud, software is downloaded from the internet and installed directly on a local computer. Microsoft Office 365 is a hybrid-cloud software consisting of a cloud subscription per user and optionally installed desktop installations on computers. 

Using the MyWorkspace SaaS data provider is the recommended approach to managing license compliance for Microsoft Office 365 and Adobe Creative Cloud. This approach yields accurate results regarding required licenses.

As a first step, you need to download, install, and configure the MyWorkspace SaaS data provider. Instructions can be found here. With every activation, this data provider will import existing subscriptions and subscribers (authorized user accounts) from the configured source (Microsoft Office 365 portal or Adobe Admin Console or both).

To see the imported data:

  1. Open the Licenses application and go to the Purchased Licenses navigation item.
  2. You can find all subscriptions under the SaaS item and all authorized users under the Subscribers item.

Licenses from imported subscriptions

Office 365 and Creative Cloud subscriptions are imported as licenses. Such licenses can be edited via the dialog and by using actions available for standard license objects.

Initially, these licenses are invalid. In order to make them valid, you have to:

  • assign the relevant software product,
  • set the license pool according to your requirements,
  • and provide information authenticating the purchase.

License Requirements from imported subscribers

Subscribers imported from Microsoft Office 365 portal and Adobe Admin Console are matched to Matrix42 users by their e-mail address. If the system cannot find a person with the specified e-mail address, the subscriber will be displayed under the Clearing Required navigation item.

If the system was not able to identify a subscriber, you need to create a user with the same e-mail address. The system will automatically match them when running the engine activation "License Management - Data Batch Processing".  Make sure that the status of this person is Active. Otherwise, no license requirement will be created.