FAQ: ESM Platform SaaS
Is the universal STS for my Cloud Service activated?
By default, universal Secure Token Service (STS) is activated for Enterprise Service Management Platform SaaS.
How can I access the database?
There's no possibility to have a direct access to the database.
How does cloning from production to pre-production work?
Customers who have purchased a pre-production system SaaS will receive an empty system with the initial delivery, which does not contain any data from production. For the initial clone as well as for all further clones from production to pre-production the opening of a ticket is necessary.