Release Notes for Enterprise Service Management and Digital Workspace Platform 10.0 Update 3
About this Release
Known Issues
10.0.3.3138
- RB35332: UUX: "Hide if empty" in container inflicts the visibility of other container
- PRB35414: ClassicUI - "Browse" button not functional when upload files (End of Life of Adobe Flash Player)
- PRB35135: Mails are sent with leading spaces in the subject
10.0.3.3128
- RB35332: UUX: "Hide if empty" in container inflicts the visibility of other container
- PRB35414: ClassicUI - "Browse" button not functional when upload files (End of Life of Adobe Flash Player)
- PRB35135: Mails are sent with leading spaces in the subject
- PRB35261: Automatic LIS Synchronisation does not take place after LIS Update
- PRB35266: Compliance Reconciliation Workflow may consolidate License Requirements without creating a consolidation target
10.0.3.3127 - GA
- RB35332: UUX: "Hide if empty" in container inflicts the visibility of other container
- PRB35414: Classic-UI - "Browse" button not functional when upload files (End of Life of Adobe Flash Player)
- PRB35135: Mails are sent with leading spaces in the subject
- PRB35250: Empirum Connector may set locks on SPSInventoryClassApplication and blocks UI
- PRB35261: Automatic LIS Synchronization does not take place after LIS Update
- PRB35258: Visibility of restricted devices on the license
- PRB35266: Compliance Reconciliation Workflow may consolidate License Requirements without creating a consolidation target
- Import Account GDIE fails after update to 10.0.3 - fixed in 10.0.3.3128
Functional Changes
This release provides a couple of functional changes - new features and improvements :
Highlights:
Enterprise Service Management
- Aggregated Compliance
Software compliance displayed in preview of software products can be aggregated across all reported products with same publisher and name. - Inappropriate Licensing Support
License Models may set License Requirement to status invalid by returning a negative number. This supports scenarios where certain circumstances don't allow licensing due to licensing terms. License Intelligence Service will use this capabilities to identify invalid "per Server" licensing for SQL Server Enterprise on machines with more than 20 cores. - LIS Online Update via matrix42-URI
LIS Online Update is using a new web-service URL https://lis.matrix42.com/LIS/LISUpdateService.svc (previously: https://support.update4u.de/LIS/LISUpdateService.svc) - Extension of Public API - Ticket
Immediately create Tickets classified as Incident or Service Request using the Ticket.Create-Method.
Once tickets are created the new Ticket.Transform-Method can be used to change the classification of a ticket.
Digital Workspace Platform
- Configuration Packaging
- Uninstallation: It is possible to uninstall Configuration Packages to clean up your environment.
- API: Possibility to integrate Configuration Packaging installation in 3d party tools using API
- Dependencies: Configure dependencies for the Packages to leverage the functionality that already exists
- Minimum Required Digital Workspace Version check
- Rollback: In case of failure when installing the Package rollback changes made
- Extended Attributes Support by Azure AD Data Provider
It is possible to configure Extended Attributes in Azure Active Directory Data Provider for importing additional information for Users and Groups. It is also possible to use those attributes for filtering results for import. In addition, when using AD and AAD data providers at the same time, accounts will be assigned - SQL Cluster support
It is possible to install DWP based applications to SQL Cluster what will help to save costs and simplify management - Product Usability
- Dedicated Landing Page panel for action items that makes an interface cleaner
- Performing multi-context actions from Charts when drill-down
- Report "System Performance" that helps administrators to optimize application configuration
- Accessibility support improvements
Simplified search support using Keyword Search
Azure Active Directory & Active Directory Data Providers
With 10.0 Update 3, we have changed the matching mechanism for Persons and Accounts to avoid duplicates. When Active Directory and Azure Active Directory are connected with AD Sync, and both Data Providers are activate - the system will create only one Person for both Accounts. Because of that change, custom settings for matching Accounts and Users will be overwritten and needs to be configured again.
It is highly recommended to configure a list of extended attributes in configurations of Active Directory Data Provider and Azure Active Directory Data Provider at the same time when both data providers are in use!
Replacing Data Gateway with Matrix42 Workers
Matrix42 Worker becomes the universal approach for executing asynchronous background tasks in the Digital Workspace Platform. It also can play the role of the data gateway, or in other words, can be installed remotely and carries out the tasks for collecting data for Data Providers (as Matrix42 Data Gateway does).
Q2/2020 (10.0.1) | All Data Gateways tasks (except Inventory of Citrix XenServer, Inventory of Microsoft Hyper-V, Inventory of VMware vCenter, LIS - Online Update, Unix Inventory, Windows Inventory) by default running on present Worker. |
Q4/2020 (10.0.2) | All Data Gateways tasks assigned to be executed on Worker. |
Q3/2021 |
Discontinue Matrix42 Data Gateway service (together with Classical Console) In case of Data Gateway installed remotely (not on App Server), make sure the Matrix42 Worker installed on the same computer and the relation to Data Gateway is set |
If for whatever reason the Data Gateway task is failing on Matrix42 Worker, this task can be hand over back the Matrix42 Data Gateway. For that, remove the reference to the Data Gateway in the appropriate Worker Dialog.
Secure Token Service as a default mechanism for authentication
The Secure Token Service is the only available option for authentication. STS will be automatically enabled for existing installations. There will be no possibility to deactivate the option. In addition, Force SSL option will be set. It means that when someone opens the console or the portal with the HTTP URL, they will be redirected to the HTTPS URL.
New Workflow Engine
New Workflow Engine is replacing the Workflow Engine based on Microsoft AppFabric. For more details please check Workflow Engine. The process of introducing a new Engine and full discontinue of the legacy AppFabric engines includes several steps to guarantee a smooth and reliable transition which excludes the data losses or manual routines.
The AppFabic Workflow Engine will be discontinued in the following schedule:
Q1/2020 (10.0.0) |
Final Technical Preview. Migration of the Custom Workflows and Custom Workflow Activities can be started. See, Workflows Migration |
Q2/2020 (10.0.1) |
Matrix42 Worker Engine can be used productively. AppFabric is the default Workflows Execution Engine. |
Q3/2021 |
Matrix42 Worker Engine is the default Workflow engine. It is possible to selected Workflows to keep using legacy AppFabric Engine. |
New e-mail Engine for standard e-mail Notifications.
New Email Engine has replaced Alerting Engine. Now the new Email Engine is used by default for processing all standard email notifications defined in the Compliance Rules. These changes are not applied to customized and custom Compliance Rules used in pair with the legacy Alerting Engine.
Please make sure that the customized and custom Email Descriptors are manually adjusted and corresponding Compliance Rules are switched to the new Email Engine as the Alerting Engine will be smoothly discontinued.
The Alerting module will be discontinued in the following schedule:
Q3/2019 (9.1.2) |
Default not-customized Mail Notification uses the new Email Engine |
Q1/2020 |
All Compliance Rules are automatically switched to use New Email Engine with the possibility to fallback. |
Q3/2021 |
Alerting fully removed together with the discontinue of the Legacy (Classical) console. |
Learn more on how to adjust Email Descriptors and migrate Compliance Rules to the new Email Engine.
End Of Sales - Classic UI
Since product version 10.0.0 the classic user interface can no longer be installed. However, to ensure backward compatibility, it can still be used on existing installations. In agreement with our support terms and conditions, the classic user interface will be supported until September 2021. After that point in time, the components for classic user interface will be completely removed from product releases.
If you need support or do have any particular questions, please reach out to the Matrix42 product management team.
March 2020 |
End of ‘Classic UI – End of Sale’ - The classic user interface can no longer be installed. |
September 2021 |
Complete shutdown of classic UI. Classic UI will no longer be shipped |
Updating from previous versions
Important and Breaking Changes
Please review important or breaking changes that have been made since your currently installed version has been released.
Solved Problems
Please check solved problems that are relevant to you since your currently installed version has been released.
Database Schema Changes
Please check database schema changes that have been made since your currently installed version has been released.
Supported Versions
The setup program can be used to update existing installations of product version 8.0.2 or higher.
Please refer to this article for more information about support status of previous product versions.
Updating from Version 8.1.0.1649
If you are updating from version 8.1.0.1649, you must remove following files from folder <setup folder>\root\web\bin before updating to this version:
- extensibility.dll
- update4u.Templates.VS2010.Addin.Workflows.dll
- update4u.Templates.VS2010.Core.dll
Please note that if you want to update from any version before 8.1.7 directly to a 9.1.x version you need to take an intermediate step to 8.1.7.
Expired Maintenance for Version 9.0
Please note that with general availability of version 10.0 the maintenance for “Workspace Management 9.0” (latest update version provided is 9.0.4) has expired.
We strongly recommend that systems with this version are updated to a supported product version as soon as possible.
Dependencies with Add-ons
At least following add-ons must be updated for compatibility reasons:
If you have any other add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.
General Information and Resources
Available information and resources about the product:
Technical Information
- System Requirements
- Hardware Sizing Recommendations
- Installation and Configuration Instructions
- Product Download (Matrix42 Marketplace)
Make sure to install latest hotfix, available on product download page on Matrix42 Marketplace (see above)
Help and Training
- Online Help Software Asset Management
- Online Help Service Management
- Online Help SolutionBuilder
- Training Material (Matrix42 Campus)
- User Forum
Support
If you experience any problems regarding this version, please contact our support team:
Matrix42 Help Desk
Web: https://support.matrix42.de/SPS/Portal
Mail: helpdesk@matrix42.com
Phone: +49 (69) 667 738 222
General information about Matrix42 support services can be found here: https://www.matrix42.com/en/customer-success/support
Other Resources
- Product Improvement Community (Matrix42 Idea Portal)
- Guideline for Product Usage incl. Maintenance Status (Matrix42 Website)