Troubleshooting for Empirum connector
Empirum Connector is out of support with availability of Empirum Inventory Data Provider (Migration from Empirum Connector (legacy) - Matrix42 Self-Service Help Center)
Error | Solutions |
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Import failed with message: Could not connect to net.tcp:// empirumserver:9100/Services/Matrix42.CoreService/CoreService. The connection attempt lasted for a time span of 00:00:01.0156510. TCP error code 10061: No connection could be made because the target machine actively refused it 192.168.22.10:9100.
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Import failed with message: The socket connection was interrupted. This could be caused by an error when processing your message or a receive timeout that is being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:01:00'. |
Check that the encryption settings of the API services in Matrix42 Empirum are identical to the settings that are defined in Matrix42 Software Asset & Service Management for the connector. |
There was no endpoint listening at net.tcp://empirumserver:9100/Services/ Matrix42.Empirum.PLF.EmpirumAPI.Service.CoreService/CoreService that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. |
Check whether the correct Empirum version is defined in the location settings of the connector in Matrix42 Software Asset & Service Management. |
The requested upgrade is not supported by 'net.tcp://empirumserver:9100/Services/ Matrix42.CoreService/CoreService'. This could happen because of mismatched bindings (for example, security enabled on the client and not on the server). |
Check that the encryption settings of the API service in Matrix42 Empirum are identical to the settings that are defined in Matrix42 Software Asset & Service Management for the connector. |