Templates
Matrix42 Service Desk offers the following templates:
- Quick Call Templates
- Email Templates
- Email Signature Templates
- Task Templates
- Change Templates
- Categories
- Adding Data about Employees and Assets
- AD Configuration Settings for "Reset Account" Action
- Assigning Roles
- Creating Roles
- Importing Mobile Devices
- Service Desk Global Settings and E-Mail Robot
- Service Level Management
- Creating an Operation Level Agreement
- Creating an Underpinning Contract
- Creating a Service Level
- Creating a Service Level Agreement
- Defining Holidays
- Defining Work Times
- Example 1: Basic Calculation
- Example 2: Creation Date Outside Working Times
- Example 3: Moving Escalation Points To a Working Day
- Example 4: Escalation Points Outside Working Times
- Example 5: Service Level Units in Hours and Days
- Example 6: Moving Escalation Points
- Example 7: Creation Date Outside Working Times, Ticket Paused
- Example: Filling Out a Service Level Agreement
- Templates
