Example: Filling Out a Service Level Agreement
To fill out a Service Level Agreement, enter the following information:
- Creating an Operation Level Agreement
- Creating an Underpinning Contract
- Creating a Service Level
- Creating a Service Level Agreement
- Defining Holidays
- Defining Work Times
- Example 1: Basic Calculation
- Example 2: Creation Date Outside Working Times
- Example 3: Moving Escalation Points To a Working Day
- Example 4: Escalation Points Outside Working Times
- Example 5: Service Level Units in Hours and Days
- Example 6: Moving Escalation Points
- Example 7: Creation Date Outside Working Times, Ticket Paused
- Example: Filling Out a Service Level Agreement
