In Matrix42 Service Catalog, workflows are used to perform multistage business processes. These workflows control the various process steps and monitor the overall progress of the process. Matrix42 Service Catalog uses two different types of workflows: approval workflows and provisioning workflows.
Approval workflows are initiated in the Matrix42 Self Service Portal when services are ordered. The approval workflows cover the approval process in which one or more deciders have to approve or reject the services that are ordered. If the approval is granted, the provisioning workflow is initiated, which controls the actual delivery of the service.
With Matrix42, you can select from a set of ready-made approval and provisioning workflows or create your own approval and provisioning processes, either from scratch or based on already existing Matrix42 workflows, to fit your specific business needs.
This section explains the various standard approval and provisioning workflows that are included in the product and explains how to create your own processes.