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Matrix42 Self-Service Help Center

Administrator Guide VI: Settings

System Settings

By clicking the navigation item Settings a preview of the currently saved settings will be shown on the right side.

In order to edit these settings click Edit.

Empirum API Settings

Here you can configure the access to your Empirum API.

  • Protocol

Please specify the protocol type of your Empirum API Service installation is configured and running at. You can select either net.tcp, http or https in the drop down menu, depending on your Empirum-API configuration on your Empirum Server.

  • IP Address

Please specify the name or the IP address of your Empirum API Service (Empirum Server).

  • Port

Please specify the port number on which your Empirum API is configured to listen.

The default port for TCP is 9100. You can find these information at your Empirum Server. Start Empirum DBUtil and navigate to Install/Configure Services > Empirum-API.

  • Username

Please specify an Empirum user to access the Empirum-Database.

  • Password

Please enter the password of the specified Empirum user. The password will not be shown in the UI and will be saved encrypted.

In order to verify the settings please first save any changes and then use TEST API SETTINGS to verify connection.

  • Time Zone (Server)

To cover the time zones e.g. different time zones in the company, you have the option under Time Zone to select the corresponding time zone set on the Empirum server. The default setting is (UTC) Coordinated Universal Time.

  • Adjust for daylight saving time automatically

Check the box if you want to change the time to summer/winter time automatically. For the summer time applies: The time change takes place on the last Sunday in March. At 2 o'clock the clock will be set an hour ahead. For the winter time (normal time) applies: The time change takes place on the last Sunday in October. At 3:00, the clock will be turn back by one hour.

Empirum Web Console (EWC)

In this section you can configure a connection to an Empirum Web Console instance which can be set up for your UEM Environment.  For further information on how to set up an Empirum Web Console, please read this article.

  • Protocol

Here you can specify the protocol being used for the Empirum Web Console. You can either choose "http" or "https". The protocol must match the used protocol of the service management server. If the console uses https the EWC must also use https. 

  • Path to EWC

Here you can specify the IP Adress with Port to your Empirum Web Console (Example: "")

  • Location

Here you can specify the Instance Location ( Empirum Database Name) that should be used.

  • Domain

Here you can specify the Domain name for logging into Empirum

  • Username

Here you can specify the Username for logging into Empirum

  • Password Style

Can be used as unencrypted or encrypted. A guide for the encryption can be found here (Section: 7 Integration in UserHelpDesk Systems).

  • Password    

The Password used for your target Empirum Instance.

Experimental Features

With these settings you can configure two additional behaviors:

  1. The behavior of the backend concerning the matching and merging of devices that are available in the Silverback System as well as in the Empirum System.
  2. The behavior of the backend concerning the import of additional devices running on Windows and and macOS platform.

Option Import Windows 10 and macOS devices from Silverback

Check this option in order to import devices running on Windows 10 or macOS platform into your Service Management System.

For the changes to take effect you need to initiate a run of the Silverback Data Provider.

Service Bus Configuration

Here you can configure connection to your Massage queuing system(Azure or RabbitMQ) to get updates from Empirum and Silverback. Details of the installation (RabbitMQ) and configuration can be found in the documentation for the Service Bus installation sources in the Marketplace (area UEM Console).

  • Message Queuing System (Service Bus)

Here you can specify your message queuing system (Azure/RabbitMQ)

  • Is Enabled

Here you can turn on/off service bus.

  • Broker Subscription Name

Here you can specify your broker subscription name.

Default value for the standard Matrix42 RabbitMQ installation is: uem.console

  • Topic Name

Here you can enter your client topic name.

Default value for the standard Matrix42 RabbitMQ installation is: matrix42.uem.topic

If using RabbitMQ as Message Queuing system you must also provide the Exchange name of your RabbitMQ configuration.

  • Connection String

Azure: You can get connection string from your Service Bus name space. (Example: Endpoint=<endpoint adress>;SharedAccessKeyName=<name of access key>;SharedAccessKey=<key>;).

RabbitMQ: All required information (Username, Password, Port, Server and VHost) can be retrieved from your RabbitMQ installation. (Example: amqp://<user>:<password>@<serverhostname>/<vhost>). Default value for the standard RabbitMQ installation is: amqp://<user>:<password>@<serverhostname>/matrix42

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