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UEM Guide: Endpoint Devices

Overview

Endpoint Devices displays all managed devices with Matrix42 Unified Endpoint Management. 

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Sub navigation

The following sub navigation items are available:

Navigation Item Description
By Type Clusters the devices into Mobiles, Workstations, Virtual and Servers
By Platform Clusters the devices by their operating systems
By Management Clusters the devices by their management type
By Ownership Clusters the devices by Corporate, Employee or unknown Ownership

 

Under the navigation item Endpoint Devices you will see all the devices stored in the management system (Modern and Classic) with the most important information.

The Last Seen entry in the Properties window of the corresponding device managed by Empirum indicates when the time of the last registration on the server was made. Each time a computer is updated by software or status logs from the agent, that value is updated with the time included in the log.

In addition this table shows the current rollout process of applications on a device, using the following columns:

  • Progress: Shows the percentage progress of installed objects (software) that have been assigned to this device by all active assignment groups and does not include all other objects installed on the device.

By clicking on a device displayed in the list, a preview pane opens up with further information and configuration options, such as Create Assignment, Create Task or apply further Actionsunder . This also applies to the other navigation buttons under Devices > Mobiles Workstations, Servers, Virtual Machines.

Quick Filters 

By clicking on the icons  entries can be filtered by rollout progress state 

  • Red:  error 
  • Green: 100% (All assigned objects are installed)
  • Yellow:  partly (Assigned objects are partly installed)
  • All grey: '-' (device is not a part of any assignment group) or '0%'  not started (No assigned object is installed)

Advanced Search and Filter 

By clicking on the icon , one or more new search filters can be configured. A guide to the filters can be found here.

The help for the Actions you will find here.

Windows 10 mobile devices appear in the UEM Console table as Windows Phones. 


PREVIEW PANE FOR ENDPOINT DEVICES 

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By selecting an Endpoint Device, a preview pane opens up including further technical information and interaction possibilities.

This view is arranged in several tabs:

General 

This tab shows all device-specific information like: Devicename, Operating System, MAC-Address or Serialnumber.

Rollout information:

  • Installations complete: Shows how many objects from related assignments are already installed on the device.
  • Applications assigned (active): Shows how many objects are assigned to the device by active assignments.

Applications: Installed Applications 

In this tab of the preview pane, all applications installed on the respective device are displayed.

The information is based on the computer inventory data.


Installations: Installation Status 

In this tab of the preview pane, the installation status on the respective device is displayed.

The information is based on status messages sent by Empirum or Silverback when installing/applying applications or Tags. 

Clicking on an status entry in this list will show further detail for the selected object.


Assignments: Assigned to Assignment Groups 

In this tab of the preview pane, all Assignments are shown where the respective device has been added to.

In addition this table shows the current rollout process of applications on a device, using the following columns:

  • objects: Shows the amount of objects (software) that have been assigned to this device by a single assignment group.
  • installed: Shows the amount of objects (software) of an assignment, that has been already installed on the device.

In this list only those Assignments are shown that have been created inside of UEM Console.


ACTIONS FOR ENDPOINT DEVICES 

In the top bar of the Preview Pane, there are many actions (buttons) shown that can be executed for the selected device. 

Show Logs  

Clicking the button opens a Sidepanel showing the Server Logs for the selected Device.

Before this feature can be used, a working connection to an Empirum Web Console must be configured first in the UEM Settings Section.


Create Assignment  

Clicking the button opens the Assignment window, in which an appropriate assignment can be configured for the selected device.


Add to Assignments  

To add one or more Empirum managed devices to an assignment, select them and add them to one or more assignments in the right pane.


Activate / Deactivate  

The corresponding button activates / deactivates a device managed by Empirum.

Clicking on "Activate"/"Deactivate" will result in the following checkboxes being shown:

 

"Software configuration via 'Pull'" will be pre-selected as a default option.

Confirm the action by clicking on "Activate"/"Deactivate" on the bottom right of the Sidepanel.

 

Default Behavior

  • Activating a device will result in the activation of this specific device in all other Assignment Groups where it is a part of.
  • Deactivating a device will result in the deactivation of this specific device in all other Assignment Groups where it is a part of.

Delete 

Clicking "Delete" removes a device completely from the UEM Management System.

Devices managed by Empirum will also be removed from the related Empirum instance.

ENDPOINT DEVICES MATCHED 

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To display the Endpoint Devices matched navigation button, click on navigation item Settings > right window System Settings > Edit. Then tick the check box Experimental Functions> Device Adjustment.

Under Endpoint Devices matched you will see all the devices stored in the management system (Classic, Modern and Hybrid) with the most important information. This view includes devices with the management type Hybrid

 

DEVICE ACTIONS 

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To manage a mobile device, you have several options for doing so. To do this, click on Devices> Mobile devices and the corresponding device. In the window that opens, click on   in the header. In the Actions window, click Manage Mobile Devices. Now you have the following options to choose from:

Enterprise Wipe 

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Any company data or apps associated with Silverback will be deleted from the device.

Full Device Wipe 

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Resets the device to factory defaults, erasing all data and configurations from the device.

Lock Device 

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The device is locked and a message appears on the display.

Clear Pass Code of Device 

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The stored device code is removed and you have the opportunity to access the device and set up a new code. Attention: It is no longer protected against unauthorized use!!

 

Additional Information

Please refer to the following guides:

 

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